Client Success Manager — Growth, Training & Benefits

ShipSticks; Florida; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid vacation

Competitive pay with bonus incentives

Opportunities for career advancement

Supportive team environment

Job summary

Ship Sticks in Palm Beach Gardens, FL, is seeking an Account Manager to serve as the frontline contact for B2B clients, managing daily service needs including pickups, deliveries, claims, and resolution of issues with care and urgency.

You will collaborate with internal teams to align on timely issue resolution, promote best practices, and strengthen client relationships while supporting onboarding and training for new contacts.

Responsibilities

• Client Support: Serve as the primary point of contact for assigned client accounts, providing prompt and professional support via phone, email, and chat.
• Operational Execution: Monitor active shipments to proactively identify and address potential issues before they escalate.
• Relationship Management & Growth: Track client usage trends to identify opportunities for increased engagement and service adoption.

Job description

Ship Sticks in Palm Beach Gardens, FL, is seeking an Account Manager to serve as the frontline contact for B2B clients, managing daily service needs including pickups, deliveries, claims, and resolution of issues with care and urgency.

You will collaborate with internal teams to align on timely issue resolution, promote best practices, and strengthen client relationships while supporting onboarding and training for new contacts.