Client Success Manager: Creator Marketing & Onboarding

Popfly; Costa Mesa (CA); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Popfly is seeking a full-time Account Manager to own the client experience across the Popfly platform. You’ll lead onboarding, drive ongoing engagement, and ensure clients realize value from the platform.

In this role, you’ll balance relationship management with project coordination and strategic support, collaborating with sales, marketing, and product to create a seamless experience that strengthens retention and drives growth.

Qualifications

• 3–5+ years in customer success, account management, or related roles.
• Experience in SaaS, influencer marketing, creator partnerships, affiliate marketing, or agency environments is a strong plus.
• Track record of renewing or retaining a book of accounts.
• Strong organization and project management; attention to detail.

Responsibilities

• Lead onboarding for new clients, including demos, training, campaign setup, and launch guidance.
• Build strong client relationships through proactive communication, strategic recommendations, and ongoing support.
• Monitor account health and identify opportunities to improve engagement, retention, and renewal outcomes.
• Manage inbound support requests and coordinate with internal teams to resolve issues efficiently.
• Support higher-tier clients with campaign execution, creator communication, reporting, and platform strategy.
• Partner with product, marketing, and leadership teams to improve workflows and surface client feedback.
• Create client-facing recaps and reports that clearly communicate performance and value.

Skills

Customer success

Account management

Project management

Communication

CRM tools

Tools

CRM platforms

Reporting dashboards

Performance data tools

Job description

Popfly is seeking a full-time Account Manager to own the client experience across the Popfly platform. You’ll lead onboarding, drive ongoing engagement, and ensure clients realize value from the platform.

In this role, you’ll balance relationship management with project coordination and strategic support, collaborating with sales, marketing, and product to create a seamless experience that strengthens retention and drives growth.