Account Manager, Client Success for Creator Platform

Fly Kingdom Inc.; Costa Mesa, Bend, Salt Lake City (CA, OR, UT); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Popfly is seeking an Account Manager to own the client experience on the Popfly platform, guiding brands from onboarding through long-term success. This hybrid, full-time role collaborates with sales, marketing, and product to ensure campaigns launch effectively and deliver ongoing value.

The role emphasizes relationship management, project coordination, and strategic support, with exposure to SaaS and creator marketing dynamics.

Qualifications

• 3–5+ years of experience in customer success, account management, client services, or related roles.
• Experience in SaaS, influencer marketing, creator partnerships, affiliate marketing, or agency environments is a strong plus.
• A track record of owning renewals or retention for a book of accounts.
• Exceptional organization and project management skills with strong attention to detail.
• Clear written and verbal communication skills with confidence leading client conversations.
• Comfortable working with CRMs, reporting dashboards, and performance data.
• Proactive, resourceful, collaborative, and comfortable in a fast-paced environment.
• Passion for the outdoors, creator economy, social commerce, or digital marketing.

Responsibilities

• Lead onboarding for new clients, including demos, training, campaign setup, and launch guidance
• Build strong client relationships through proactive communication, strategic recommendations, and ongoing support
• Monitor account health and identify opportunities to improve engagement, retention, and renewal outcomes
• Manage inbound support requests and coordinate with internal teams to resolve issues efficiently
• Support higher-tier clients with campaign execution, creator communication, reporting, and platform strategy
• Partner with product, marketing, and leadership teams to improve workflows and surface client feedback
• Create client-facing recaps and reports that clearly communicate performance and value

Skills

Relationship management

Project coordination

Strategic thinking

Clear communication

CRM proficiency

Data interpretation

Fast-paced environment adaptability

Tools

CRMs

Reporting dashboards

Job description

Popfly is seeking an Account Manager to own the client experience on the Popfly platform, guiding brands from onboarding through long-term success. This hybrid, full-time role collaborates with sales, marketing, and product to ensure campaigns launch effectively and deliver ongoing value.

The role emphasizes relationship management, project coordination, and strategic support, with exposure to SaaS and creator marketing dynamics.