Customer Success & Onboarding Manager

Popfly; United States; Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Flexible working environment

Growth opportunities

Job summary

A dynamic technology company is seeking a Customer Success & Onboarding Manager to enhance client journeys and manage relationships. Responsibilities include onboarding clients, driving retention, and collaborating with internal teams to improve workflows. Ideal candidates have 3–5 years of relevant experience with strong project management skills. This remote-friendly position offers a competitive salary and growth opportunities.

Qualifications

• 3–5+ years in customer success, client services, or account management.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Onboard new clients with demos, training, and campaign setup.
• Drive client retention through proactive check-ins and optimization.
• Track client health and identify churn risks.

Skills

Customer success

Account management

Project management

Excellent communication

Data-driven decision making

Collaboration

Passion for the outdoors

Job description

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Head of Global Content & Partnerships | Driving content, community & creator growth at Popfly

About Popfly

Popfly is the content platform purpose-built to connect the creator economy to outdoor and adventure brands. From UGC content to affiliate programs to always-on creator partnerships, we help brands scale while giving creators opportunities to grow and earn.

We’re a fast-moving team building the future of the creator economy aka we’re scrappy, creative, and outdoorsy at heart.

The Role

We’re looking for a full-time Customer Success & Onboarding Manager to own the client journey across Popfly’s platform and Popfly Labs (our agency arm). You’ll ensure new clients are smoothly onboarded, existing accounts stay engaged, and premium Labs clients feel supported from kickoff through renewal.

This role is equal parts relationship builder, project manager, and strategic guide. You’ll collaborate closely with Partnerships, Labs, and Product to deliver a seamless client experience that protects renewals and drives growth.

What You’ll Do

• Onboard new clients with demos, training, campaign setup, and expectations
• Drive client retention through proactive check-ins, optimization suggestions, and reactivation outreach
• Track client health, identify churn risks, and surface insights to the team
• Manage inbound requests, triaging and escalating as needed
• Support higher tier clients with campaign management, including briefs, creator communications, and reporting
• Collaborate with internal teams to improve client workflows and feedback loops
• Prepare client reports/recaps that highlight wins and reinforce Popfly’s value

What We’re Looking For

• 3–5+ years in customer success, client services, or account management (SaaS, influencer/creator marketing, or agency experience is a plus)
• Strong project management and organizational skills
• Excellent written + verbal communication skills; comfortable leading client calls
• Data-driven and comfortable with dashboards, CRMs, and reporting
• Proactive, solutions-oriented, and collaborative
• Passion for the outdoors, creator economy, and/or social commerce space

The Details

• Full-time, remote-friendly (hybrid at our Costa Mesa office preferred)
• Competitive salary range: $75,000–$85,000, plus benefits. Final offer will reflect experience and geographic market
• Growth path: opportunity to shape and scale the Client Success function
• Reports directly to Senior Leadership Team: Head of Global Content & Partnerships

Why Join Popfly

• Be part of a high performing team shaping the next wave of creator marketing
• Own a critical function with real impact on client retention and revenue
• Work in a flexible, fast-paced environment where your ideas matter
• Get in early at a fast-growing company with big ambitions

Popfly is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.