Client Success Manager

BoomPop, Inc.; San Francisco (CA); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading company in event planning is seeking a Client Success Manager to ensure seamless client experiences. This role involves managing client relationships and collaborating with internal teams to optimize event success. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving, contributing to the company's growth in the booming group travel industry.

Benefits

Company sponsored 401(k)

Generous PTO

Paid parental leave

Flexibility to work from anywhere

Team offsites and events every quarter

World-class medical, vision, and dental plans

$50/month phone stipend

Qualifications

• 2-4 years of experience in customer success or account management.
• Strong organizational skills with the ability to manage multiple accounts.

Responsibilities

• Serve as the main point of contact for assigned clients.
• Build and maintain strong, long-lasting relationships.
• Monitor client satisfaction post-event and address any issues.

Skills

Communication

Problem-solving

Organizational skills

Tools

CRM systems

Job description

At BoomPop, we believe in the magic of bringing people together. Since 2020, we've been transforming the way people gather, making it easier, more engaging, and truly unforgettable. We combine a top-notch event planning team with cutting-edge AI technology to make planning events as easy as shopping online.

We’ve had the pleasure of organizing exceptional events for over 6,000 clients, including Google, Nike, and Accenture, bringing together more than 300,000 attendees. And we're just getting started.

We have raised over $20M from top-tier investors including Atomic, ACME Capital, and Alex Rodriguez (A-Rod).

Why Join Us?

The world of work is changing, and BoomPop is leading the charge. With remote work on the rise, companies like Airbnb, Salesforce, and Shopify are embracing a new mantra: “Offsites are the new office.”

The group travel and events industry is booming, and we're at the heart of it. Businesses are shifting their budgets from traditional office spaces to in-person experiences. Group travel, which was already a massive part of the $900 billion corporate travel industry, is growing even faster now.

Join us and be part of a world-class team that's redefining the future of travel and events. You'll find endless opportunities for growth, the chance to work with top-tier clients, and the thrill of making a real impact on the world.

About the role

As a Client Success Manager, you will be the primary point of contact for our clients, ensuring their experience with our services is seamless from onboarding to post-event follow-up. You will work closely with sales, operations, and event teams to guarantee customer satisfaction and retention. This role requires strong communication skills, a passion for customer service, and the ability to manage client expectations effectively. You will play a crucial role in building long-term relationships with our clients, helping them achieve their goals while driving revenue growth for the company.

Top 3 Priorities

• Customer Retention and Satisfaction
• Strategic Account Growth
• Proactive Account Management

What you'll do

• Serve as the main point of contact for assigned clients upon completion of their event(s), understanding their needs, goals, and challenges
• Build and maintain strong, long-lasting relationships
• Collaborate with internal teams to ensure event logistics, planning, and execution are aligned with client expectations
• Provide guidance and support to optimize the success of each event
• Monitor client satisfaction post-event and work to address any issues or concerns
• Foster long-term partnerships and ensure client renewals
• Actively gather feedback from clients and work internally to improve our service offerings
• Communicate client expectations and suggestions with the operations and product teams
• Track client success metrics (e.g., customer satisfaction scores, event performance) and report on key insights and improvements
• Identify opportunities to introduce additional services or upgrade current offerings to better meet the needs of client expectations

Qualifications

• 2-4 years of experience in customer success/client success, account management, or related field, preferably in corporate events, hospitality, or a service-oriented industry
• Excellent interpersonal and communication skills with the ability to build and nurture client relationships
• Strong organizational skills with the ability to manage multiple accounts and events simultaneously
• Problem-solving mindset with a proactive approach to addressing client needs and challenges
• Experience working with CRM systems (e.g., Salesforce, HubSpot) is a plus
• Passion for corporate events and a client-centric attitude
• Ability to work well both independently and as part of a team in a fast-paced, dynamic environment
• Competitive salary + equity, with tons of room for career growth
• Company sponsored 401(k)
• Generous PTO
• Paid parental leave
• Flexibility to work from anywhere
• Amazing team offsites + events every quarter
• World-class medical, vision, and dental plans with 100% employee contributions covered + 80% dependent contributions covered
• $50/month phone stipend

Occasional Travel: Connecting is in our DNA, please note that we anticipate roughly 3-4 nights of travel per quarter for this role.

Total Compensation Package; Including Benefits and Stock:

• Base: $65,000 - $85,000 a year, plus $10,000 bonus; Depending on Experience and Qualifications
• Medical, vision, dental, life: $10,000 - $16,000 a year; Depending on Individual or Family Plan
• Equity: Our vision is to take BoomPop to the moon; Total Estimated Value for this Role is $50,000+

Please note that this is a fully-remote opportunity.

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

BoomPop is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. BoomPop considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

For California-based applicants: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, BoomPop will consider for employment qualified applicants with arrest and conviction records.