Customer Success Manager (SF)

PermitFlow; San Francisco (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where you’ll play a pivotal role in nurturing relationships with contractors and developers in the construction industry. This exciting position offers the chance to collaborate with a dynamic team, support a growing customer base, and influence product development. As part of a remote-first team, you’ll enjoy a competitive salary, equity packages, and comprehensive health coverage. If you're a proactive, customer-focused individual eager to make an impact in a fast-paced environment, this opportunity is perfect for you.

Benefits

Equity packages

100% paid health, dental & vision coverage

Company-issued laptop

Home office & equipment stipend

Lunch & dinner via UberEats

Commuter benefits

Team building events

Unlimited PTO

Qualifications

• 2-3 years of experience in tech startups, preferably in customer success.
• Excellent communication and negotiation skills.

Responsibilities

• Manage relationships with contractors and developers in the construction industry.
• Own customer lifecycle management and ensure satisfaction.

Skills

B2B Software Customer Success

Customer Relationship Management

Analytical Skills

Communication Skills

Negotiation Skills

Education

Bachelor's Degree

Job description

Join to apply for the Customer Success Manager (SF) role at PermitFlow.

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This range is provided by PermitFlow. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $120,000.00/yr

About PermitFlow

PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.

We’ve raised $5.5m+ led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more.

Our team is remote-first and consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.

Who you are

• B2B Software Customer Success Expert: You've managed customers with 5-6 figure ACVs, and always take a pro-active approach that is thoughtful and detail-oriented.
• Customer Focused: Build and maintain strong, long-lasting customer relationships. You'll be the go-to for our customers who keenly understand their business needs and how PermitFlow can fit into their growth and success.
• Thought Leader: Act as a key player in the CS process, iterating adoption all the way through advocacy.
• Analytical: You're data-driven and able to gather, format, and interpret data to leverage in customer conversations.

What You’ll Do

As an early Customer Success Manager at PermitFlow, you’ll work alongside the Head of Customer Success to support our rapidly-growing customer base and develop processes.

• Manage a book of business primarily of contractors and developers in the construction industry and nurture stakeholder relationships with decision makers and influencers.
• Own customer rollout, lifecycle management, renewal, and expansion for your book of business.
• Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform.
• Proactively build and project-manage intervention plans for at-risk customers.
• Engage with Product and Operations leadership to provide user feedback and help develop the product roadmap.
• Collaborate with the Head of Customer Success on internal initiatives, building processes, and laying the groundwork for future CSMs.

The ideal candidate is a proactive team player willing to dive into challenges and a customer-first thinker who can align customer needs with company priorities.

Qualifications & Fit

• 2-3 years of experience in the early-stage tech startup space.
• Excellent communication and negotiation skills, with effective presentation and demonstration abilities.
• Self-motivated, driven, with a passion for building strong customer relationships.
• Willing to face challenges and ambiguity head-on.
• Experience in the construction industry (preferably permitting) is a strong plus.

Benefits

• Equity packages
• Competitive salary
• 100% paid health, dental & vision coverage
• Company-issued laptop
• Home office & equipment stipend
• Lunch & dinner via UberEats with a fully stocked kitchen
• Commuter benefits
• Team building events
• Unlimited PTO

Interview Process

• 20-minute initial assessment
• 20-minute interview with recruiter
• 30-minute hiring manager interview
• 30-minute role-playing interview with hiring manager
• 30-minute interview with our CEO
• Reference check
• Offer!

Compensation Range: $80K - $120K

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Software Development