Regional Client Success Lead (Hybrid)

Neogenomic; Carlsbad (CA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

NeoGenomics is seeking a Client Success Specialist to lead regional client management and sales support. You will coordinate training, services for regional sales teams, and assist clients with account setup, orders, and IT issues.

The role requires cross-functional collaboration with Sales, Client Services, and Operations, plus the ability to manage multiple projects and travel up to 20% as needed.

Qualifications

• Bachelor’s degree preferred but not required.
• Experience in customer service and sales support.
• Proficient with MS Office and data entry.

Responsibilities

• Provide training, leadership, and services for regional sales teams.
• Coordinate client management and sales support across region.
• Assist clients with account setup, orders, and IT concerns.
• Coordinate sales support processes and administrative duties.
• Train clients on Neo systems to reduce delays.

Skills

Customer service

Sales support

MS Office

Data entry

Typing

Project management

Communication skills

Education

Bachelor's degree in Business Administration or related field

Tools

Database management

Job description

NeoGenomics is seeking a Client Success Specialist to lead regional client management and sales support. You will coordinate training, services for regional sales teams, and assist clients with account setup, orders, and IT issues.

The role requires cross-functional collaboration with Sales, Client Services, and Operations, plus the ability to manage multiple projects and travel up to 20% as needed.