Senior Client Success Manager - Hybrid Data Center

NTT Global Data Centers; Arizona; Hybrid; USD 104,000 - 173,000; Full time

Benefits offered by this job

Hybrid work arrangement

Paid time off

Medical, dental, and vision benefits

401k retirement plan

Job summary

NTT Global Data Centers is seeking a Senior Client Success Manager to lead onboarding, implementation, and lifecycle management for Hyperscale or mid-size to large Enterprise clients. You will manage the client journey from pre-implementation through renewals and coordinate with vendors and internal teams.

Hybrid role with onsite data center presence and periodic travel, requiring strong communication, leadership, and process-improvement skills.

Qualifications

• Minimum 5 years of relevant experience, including at least 2+ years in the data center co-location industry or Managed Services.
• PMP certification preferred but not required.
• B/S degree or equivalent education and/or work experience.
• Ability to present routinely to executive team.
• Excellent problem solving, critical thinking and interpersonal skills.

Responsibilities

• Manages all aspects of client lifecycle from pre-implementation to post-implementation and account renewals, focused on assigned clients.
• Establishes and maintains effective client relationships.
• Effectively communicates and interacts with clients, vendors, and internal department team members.
• Maintains periodic account health assessments to drive client retention.
• Gathers and tracks client requirements and specifications, including changes.
• Develops and maintains various client account documentation.
• Documents and publishes meeting agendas and minutes, tracks action items, owners, and due dates.
• Prepares status reports to keep management, clients, and project team informed of project status and related issues.
• Recommends process and procedure revisions in support of continuous improvement.
• Coordinates, tracks and reports on quality assurance metrics and testing.
• Adheres to departmental objectives and metrics to provide a high level of client service.
• Manages approved corporate strategic projects.
• Manages key support systems related to technology systems, training, documentation, and knowledge management.
• Reviews and understands client contracts and SLA terms.

Skills

Excel

Client management

Project management

ITIL knowledge

Data center operations

Communication skills

Education

Bachelor of Science degree or equivalent

PMP certification preferred

Tools

Microsoft Office Suite

Job description

NTT Global Data Centers is seeking a Senior Client Success Manager to lead onboarding, implementation, and lifecycle management for Hyperscale or mid-size to large Enterprise clients. You will manage the client journey from pre-implementation through renewals and coordinate with vendors and internal teams.

Hybrid role with onsite data center presence and periodic travel, requiring strong communication, leadership, and process-improvement skills.