Client Success Lead – Healthcare Accounts

Marathon-Health; Denver (CO); On-site; USD 80,000 - 110,000; Full time

Job summary

Marathon Health is seeking a Client Success Manager in Denver, CO to build and sustain strategic partnerships with clients and brokers. You will oversee client engagements, plan implementations, and drive revenue growth while ensuring service quality and outcomes.

The role requires a Bachelor’s degree in business or healthcare administration and 5+ years in healthcare operations/account management, with strong data analytics and Salesforce experience. Travel up to 50% may be required.

Qualifications

• Bachelor’s degree in business or healthcare administration required.
• 5+ years of healthcare operations or account/client management experience.
• Proven success managing clients with complex needs and high expectations.
• Experience influencing stakeholders at all levels.
• Strong knowledge of healthcare data analytics, performance guarantee models, and operational/clinical alignment.

Responsibilities

• Develop and maintain a strong client and broker/consultant partnership with assigned customers.
• Participate in new health center implementations planning and launch.
• Renew contracts and manage renewal terms.
• Identify revenue growth opportunities with existing clients.
• Define and leverage the coverage model for assigned clients.
• Coordinate with marketing to develop client engagement plans.
• Deliver client reporting and manage performance metrics.

Skills

Healthcare operations

Account management

Stakeholder influence

Data analytics

Presentation skills

Communication skills

Project management

CRM

Tableau

Travel 50%

Education

Bachelor’s degree in business or healthcare administration

Tools

Salesforce

Microsoft Office

Job description

Marathon Health is seeking a Client Success Manager in Denver, CO to build and sustain strategic partnerships with clients and brokers. You will oversee client engagements, plan implementations, and drive revenue growth while ensuring service quality and outcomes.

The role requires a Bachelor’s degree in business or healthcare administration and 5+ years in healthcare operations/account management, with strong data analytics and Salesforce experience. Travel up to 50% may be required.