Healthcare Client Success Partner

Marathon Health; Lake Michigan Beach (MI); Presencial; USD 70.000 - 110.000; Tempo integral

Resumo da vaga

Marathon Health is seeking a Client Success Manager to build and sustain strong client and broker partnerships across assigned accounts. You will drive issue resolution, advise on best practices, and identify opportunities to expand services and improve health outcomes.

The role requires 5+ years in healthcare operations or account management, with a focus on data analytics, performance guarantees, and cross-functional collaboration. Travel up to 50% may be required.

Qualificações

• Bachelor’s degree in business or healthcare administration and 5+ years of healthcare operations or account management experience.
• Proven success managing clients with complex needs and high expectations.
• Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment.
• Proficiency in Microsoft Office, Tableau and CRM products (Salesforce experience preferred).

Responsabilidades

• Develop a deep understanding of population health and healthcare utilization data and articulate results.
• Participate in new health center implementations planning and launch.
• Manage contractual requirements including renewal terms and renewals.
• Identify revenue growth opportunities with existing clients across populations, centers, and services.
• Help define and leverage the coverage model for assigned clients.
• Collaborate with internal partners to improve products and services based on client feedback.
• Coordinate with marketing on client engagement plans to improve utilization and patient experience.
• Partner to drive employee and member engagement, achieve clinical and savings metrics, and maintain communications with clinical staff.
• Analyze, summarize, and report performance data related to clinic operations and track risk metrics.
• Maintain Salesforce documentation and reporting.
• Coordinate client eligibility file processing, invoicing, incentive documentation and reporting.

Conhecimentos

Account management

Client relationship building

Healthcare operations

Data analysis

Formação

Bachelor’s degree in business or healthcare administration

Ferramentas

Salesforce

Tableau

Microsoft Office

Descrição da vaga

Marathon Health is seeking a Client Success Manager to build and sustain strong client and broker partnerships across assigned accounts. You will drive issue resolution, advise on best practices, and identify opportunities to expand services and improve health outcomes.

The role requires 5+ years in healthcare operations or account management, with a focus on data analytics, performance guarantees, and cross-functional collaboration. Travel up to 50% may be required.