Head of Customer Success for Utilities & AI Platform

Buzz Solutions, inc.; Jacksonville (FL); On-site; USD 150,000 - 250,000; Full time

Job summary

Buzz Solutions seeks a Head of Customer Success with deep roots in the utility industry to lead post-sale relationships and drive platform adoption for energy infrastructure inspections.

Starting as an individual contributor, you will own customer outcomes, build a scalable CS function, and partner with engineering, product, and sales to ensure long-term value and renewal across utility accounts.

Qualifications

• 8+ years in a SaaS Customer Success role.
• Experience leading or mentoring CS teams.
• Experience building onboarding frameworks and playbooks.
• Direct experience in electric utility industry or utilities tech.
• Excellent verbal and written communication skills.
• Ability to discuss AI and computer vision with technical customers.

Responsibilities

• Own end-to-end post-sale customer experience with electric utility customers.
• Drive platform adoption and ROI to support renewals.
• Identify expansion opportunities and collaborate with Sales.
• Advocate for customers to influence product direction.
• Identify at-risk customers and remediate.
• Organize training, deep dives, and enablement for customers.
• Maintain account health data in Salesforce and CS tooling.
• Document processes and success metrics to scale the team.

Skills

SaaS CS

Team leadership

Process design

Electric utilities

Communication

AI concepts

Problem solving

Salesforce

Cross-team collaboration

Job description

Buzz Solutions seeks a Head of Customer Success with deep roots in the utility industry to lead post-sale relationships and drive platform adoption for energy infrastructure inspections.

Starting as an individual contributor, you will own customer outcomes, build a scalable CS function, and partner with engineering, product, and sales to ensure long-term value and renewal across utility accounts.