Strategic Customer Success Manager for Utilities & AI Platform

Buzz Solutions, inc.; Nashville (TN); On-site; USD 85,000 - 110,000; Full time

Job summary

Buzz Solutions seeks an experienced Customer Success Manager with deep roots in the utility industry and startup experience. You will own post-sale relationships, drive platform adoption, and serve as a trusted advisor to our utility partners.

You will bridge customers with engineering, product, and sales teams, advocate for customer needs, and lead enablement efforts to ensure long-term ROI and renewal across your book.

Qualifications

• 6–8 years of experience in a SaaS Customer Success role.
• Direct experience in the electric utility industry, or selling and supporting technology into utilities.
• Excellent verbal and written communication skills.
• Comfort discussing AI and computer vision concepts with technical customers.
• Strong problem-solving skills with the ability to understand client needs and provide tailored solutions.
• Self-motivated and goal-oriented, with a proven track record of driving customer outcomes.
• Experience working in Salesforce and other enterprise-level systems.

Responsibilities

• Own the end-to-end post-sale customer experience, serving as the primary point of contact for our electric utility customers and partners.
• Drive deep engagement within the Buzz Solutions platform, ensuring customers realize ongoing ROI that supports renewal and long-term retention.
• Identify and surface expansion opportunities — new use cases, additional circuits or regions, expanded inspection volume — using product adoption, usage data, and customer outcomes.
• Advocate for customers and their needs internally to influence product direction and roadmap priorities.
• Identify at-risk customers who are not achieving their desired outcomes and lead the effort to get them back on track.
• Organize training sessions, product deep dives, and enablement efforts so customers get the most out of our platform.
• Maintain accurate account health, engagement, and adoption data in Salesforce and our broader customer success tooling.
• First 90 days: Fully ramped on the Buzz platform and our AI-based inspection workflows.
• Six months: Running a consistent QBR and executive check-in cadence across your accounts, with documented success metrics and ROI tied to each customer's inspection program.
• Nine months: Established a repeatable onboarding and enablement playbook that shortens time-to-value for new utility customers.
• Twelve months: Strong retention and renewal across your book, a healthy pipeline of expansion opportunities handed to Sales, and a documented set of customer-driven product priorities influencing the roadmap.

Skills

SaaS customer success

Verbal and written communication

Cross-functional collaboration

Problem solving

Relationship building

Tools

Salesforce

Job description

Buzz Solutions seeks an experienced Customer Success Manager with deep roots in the utility industry and startup experience. You will own post-sale relationships, drive platform adoption, and serve as a trusted advisor to our utility partners.

You will bridge customers with engineering, product, and sales teams, advocate for customer needs, and lead enablement efforts to ensure long-term ROI and renewal across your book.