Client Success & Growth Manager (Remote)

Roseboro Holdings; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

100% Remote Work

Work/Life Balance

401k and Company Match

Professional Development

No Micromanagement

Be Heard

Great Team Culture

Job summary

Roseboro Holdings is seeking a seasoned client relationship professional to build long-term partnerships and manage comprehensive account care. You will maintain client records, coordinate with internal teams on strategic marketing plans, and ensure KPIs are met while expanding opportunities through upsell and renewals.

Ideal candidates have 5+ years in customer service, excellent communication, and strong analytical skills.

Qualifications

• 5+ years of professional experience in a customer service role.
• Ability to multitask and juggle several responsibilities simultaneously.
• Strong written and verbal communication skills.
• Good attention to detail and organizational skills.
• Bachelor’s degree in business, communications, or a related field.
• Master’s degree preferred in a related field.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Ability to build rapport and collaborate with others within the company and externally.

Responsibilities

• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Work with the internal team to develop strategic marketing plans and ensure KPIs are being met.
• Develop a thorough understanding of our products and service offerings.
• Take inquiries and requests from customers and address their needs.
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs.
• Meet regularly with other members of the team to discuss progress and find new ways to improve business.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the executive team regularly.
• Occasional paid travel to events and clients; if travel isn’t possible, the application will still be considered.

Skills

Customer service experience

Multitasking

Written and verbal communication

Attention to detail

Organizational skills

Education

Bachelor’s degree in business or related field

Master’s degree preferred

Job description

Roseboro Holdings is seeking a seasoned client relationship professional to build long-term partnerships and manage comprehensive account care. You will maintain client records, coordinate with internal teams on strategic marketing plans, and ensure KPIs are met while expanding opportunities through upsell and renewals.

Ideal candidates have 5+ years in customer service, excellent communication, and strong analytical skills.