Client Success Specialist

Vaco Recruiter Services; Birmingham (AL); On-site; USD 48,000 - 72,000; Full time

Job summary

Vaco Recruiter Services is seeking a driven Client Success Specialist to join a growing Birmingham team. You’ll focus on building strong customer relationships and owning the customer experience.

You will provide responsive support, nurture existing accounts, proactively reconnect with customers, and partner with internal teams to resolve issues and ensure follow-through. Ideal candidates have 1–3+ years in customer-facing roles, excellent communication, organization, and a proactive,

Qualifications

• 1–3+ years in customer service, customer success, account management, or related areas.
• Strong communication and relationship-building skills.
• Organized, dependable, and proactive with ownership mindset.
• Comfortable with customer outreach and problem-solving.
• Experience with CRM, ERP, or similar systems is a plus.
• Customer-first, team-oriented mindset.

Responsibilities

• Provide responsive, professional support to customers
• Build and strengthen relationships with existing accounts
• Proactively reconnect with customers and identify their needs
• Partner with internal teams to resolve issues
• Track customer activity and ensure consistent follow-through

Skills

Customer service

Relationship-building

Communication skills

Organized

Proactive

Tools

CRM

ERP

Job description

We’re looking for a driven, relationship-focused Client Success Specialistto join a growing team. This is a great opportunity for someone who enjoys building customer relationships, solving problems, staying organized, and taking ownership of the customer experience.

What You’ll Do:

• Provide responsive, professional support to customers
• Build and strengthen relationships with existing accounts
• Proactively reconnect with customers and identify their needs
• Partner with internal teams to resolve issues
• Track customer activity and ensure consistent follow-through

What We’re Looking For:

• 1–3+ years of customer service, customer success, account management, or inside sales experience
• Strong communication and relationship-building skills
• Organized, dependable, and proactive
• Comfortable with customer outreach and problem-solving
• Experience with CRM, ERP, or similar systems is a plus
• Customer-first, team-oriented mindset