Client Success & Growth Coordinator

Spectraforce Technologies; Harvard (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Unlimited PTO

Comprehensive benefits

401(k) with employer matching

Gym + cell phone reimbursements

Job summary

Spectraforce Technologies is seeking a Client Services Coordinator to support interview processes, candidate screenings, and scheduling, while assisting with client account opportunities. You will review resumes, create interview packets, and help with onboarding coordination & HRIS updates.

The role emphasizes strong communication, organization, and the ability to collaborate with the CS team to drive client satisfaction and potential revenue growth within existing accounts.

Qualifications

• HS diploma or GED required.
• 1+ year of professional or customer service experience.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.

Responsibilities

• Screen candidates by phone or video, coach and prep for interviews.
• Review resumes and qualify based on client intake.
• Create interview packets and coordinate schedules.
• Assist with scheduling, note-taking, and supplier calls.
• Negotiate pay and margins per candidate/client expectations.
• Update HRIS and internal systems per SOPs.
• Serve as first contact for HR and workplace safety inquiries.
• Coordinate background checks with Onboarding Team.
• Track client metrics and improve processes for success.
• Identify opportunities for revenue growth within existing accounts.
• Facilitate meetings between hiring managers and account executives.
• Maintain relationships with key stakeholders and ensure seamless service.

Skills

Customer service

Interview scheduling

Resume screening

HRIS systems

Communication

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Tools

HRIS systems

Job description

Spectraforce Technologies is seeking a Client Services Coordinator to support interview processes, candidate screenings, and scheduling, while assisting with client account opportunities. You will review resumes, create interview packets, and help with onboarding coordination & HRIS updates.

The role emphasizes strong communication, organization, and the ability to collaborate with the CS team to drive client satisfaction and potential revenue growth within existing accounts.