Client Services Coordinator

SPECTRAFORCE; Jayuya (PR); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) with employer matching

Gym membership reimbursements

Comprehensive health, dental, vision

Job summary

SPECTRAFORCE is seeking a PR Client Services Coordinator/Associate to serve as the primary contact for applicants, associates, and accounts. You will support recruitment and employee lifecycle, ensuring a positive candidate experience and strong client partnerships.

You will collaborate with MSP teams, TA, and hiring managers to drive YOY account growth, manage offers, and assist with onboarding while working in a dynamic, fast-paced environment.

Qualifications

• High School Diploma required with at least 1 year of professional experience.
• Fluency in English and Spanish with strong written and verbal skills.
• Ability to work independently and manage multiple tasks with accuracy.

Responsibilities

• Serve as primary contact for designated applicants, associates, and accounts.
• Support recruitment and employee lifecycle activities from onboarding to offboarding.
• Maintain client relationships and ensure high-quality candidate experience.
• Assist with offer negotiations and documentation in HRIS systems.
• Monitor timelines and ensure successful onboarding for new hires.
• Generate reports on open requisitions, interviews, and market data.

Skills

Data analysis

Attention to detail

Multitasking

Bilingual (English/Spanish)

Independent worker

Time management

Education

High School Diploma

Job description

SPECTRAFORCE is at the forefront of redefining the staffing, technology, and consulting sectors. Privately and diversity-owned, we're among the fastest-growing firms in the US, on a short-range mission to hit the $1B revenue mark. Our success is rooted in the principle of human connection, epitomized by our NEWJOBPHORIA ethos - the joy and freedom in work that empowers our team and clients to excel.

SPECTRAFORCE is comprised of multiple globally operating companies. We are one of the fastest-growing and largest US staffing, technology, and consulting organizations servicing over 120 mid-to-large-scale clients in North America and India within the Technology, Financial Services, Insurance, Healthcare, Pharmaceutical, Life Sciences, Telecom, and Utility industries. A diversity-owned firm, SPECTRAFORCE is built on the concept of human connection, defined by its branding tagline NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so its staff and clients can reach their highest potential. Read more at www.spectraforce.com.

Job Summary

The PR Client Services Coordinator/Associate serves as the primary point of contact for designated applicants, associates, and assigned account portfolios, performing dual functions in recruitment and employee support throughout the worker lifecycle at SPECTRAFORCE. This role ensures a positive and seamless candidate experience, builds strong relationships with client stakeholders, and maintains existing client accounts. Additionally, the position focuses on driving successful business expansion, including year-over-year (YOY) account growth, and capitalizing on revenue opportunities through exceptional client service at every touchpoint.

Essential Functions

• Manage client performance, needs, pain points, and expectations, including service levels to ensure complete client satisfaction, building and maintaining relationships with stakeholders such as the MSP team, talent acquisition, and hiring managers.
• Proactively explore new opportunities to increase revenue and manage offer negotiations with candidates and clients, maintaining minimum margin levels.
• Serve as the primary point of contact for client-related issues, concerns, and escalations, collaborating with internal teams for effective resolution.
• Oversee client interview procedures and partner with recruitment teams to ensure optimum account performance.
• Provide excellent customer service from initial contact to offer acceptance, assisting with paperwork completion on the HRIS platform and ensuring the successful completion of all onboarding requirements.
• Enhance the new hire experience by issuing welcome emails and phone/text introductions, maintaining continuous engagement throughout the contingent workforce lifecycle.
• Provide proper notice to employees as it relates to client-specific policies and procedures, including start date instructions.
• Serve as a full-desk resource by managing the contingent workforce lifecycle, including attendance, salary increases, bonuses, employee relations, terminations, resignations, contract extensions, and offboarding requirements.
• Monitor associate assignment end dates to minimize drops through redeployment or extensions.
• Provide training to Client Services team members supporting client accounts.
• Maintain communication and collaboration internally between recruitment, onboarding, and employee care.
• Partner with Marketing to share specific job promotions on social media.
• Perform other duties and assist with various projects as assigned to support business needs.
• Assist with full life cycle recruiting, including sourcing, screening, resume presentation, interview prep, skills testing, interview debrief, and offer negotiations with viable candidates for assigned accounts.
• Analyze job descriptions and role requirements to qualify requisitions, evaluating candidate suitability by aligning their qualifications with client needs.
• Actively seek new and effective sourcing techniques to recruit and maintain qualified candidates, maintaining continual contact to ensure candidate availability for clients.
• Review candidate submittal quality and obtain feedback on submittals and interviews.
• Maintain accurate and updated reports on open requisitions, interview logs, VMS, ATS, and HRIS tools, and provide market data analysis and ad hoc reporting.
• Perform other duties assigned.

Required Knowledge, Skills, and Experience

• High School Diploma.
• Minimum (1) year of professional experience.
• Skill in management, data analysis, attention to detail and able to work multiple tasks simultaneously
• Fluency in both English and Spanish, with exceptional written and verbal communication skills in both languages
• Works independently and has strong time management skills.

Preferred Requirements

• Experience in staffing or working in a Human Resource role.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer in close range.
• Must be able to lift up to 25 pounds occasionally.

Travel Requirements

• Ability to travel up to 10% of the time.
• A strong cultural environment, recognized by Inc. Best Workplaces and Womens Choice Awards, with 72% female leadership.
• Unlimited PTO
• A comprehensive suite of health, dental, vision, and other insurances
• 401(k) plans with employer matching
• Reimbursements for gym membership*

Join Us

• Eager to make a mark? Were thrilled to meet you! Start your journey to NEWJOBPHORIA. Lets embark on this exciting path together!

SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at [e-mail] if you require reasonable accommodation.

*Please note that exact benefits and salary amounts are dependent on location, years of experience, and other factors.