Client Services Coordinator - VOP

SPECTRAFORCE; Harvard (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

SPECTRAFORCE in Massachusetts is looking for a Client Services Coordinator to support our client accounts by coordinating interview processes, screening candidates, and preparing interview packets and feedback for hiring teams.

You will assist with scheduling, note-taking for supplier calls and interview days, and HRIS updates while building strong relationships with key stakeholders and driving candidate engagement.

Qualifications

• High School Diploma or GED.
• Minimum one year of professional or customer service experience.
• Ability to work in a fast-paced, rapidly changing environment.
• Excellent organizational and time management skills.

Responsibilities

• Conduct candidate phone and/or video screenings and coaching.
• Review resumes and qualify candidates based on client intake calls.
• Create interview packets, review schedules, and request feedback.
• Assist with scheduling and note-taking for supplier calls and interview days.
• Facilitate pay/margin discussions based on candidate/client expectations.
• Update internal HRIS systems and serve as first point of contact for HR inquiries.
• Coordinate with Onboarding Team for background check updates and candidate engagement.
• Track client metrics and identify process improvements.
• Seek opportunities for revenue growth within existing accounts.
• Act as liaison between clients and internal teams to ensure service delivery.

Skills

Customer service

Organizational skills

Time management

Education

High School Diploma/GED

Bachelor's Degree

Job description

• SPECTRAFORCE is at the forefront of redefining the staffing, technology, and consulting sectors. Privately and diversity-owned, we're among the fastest-growing firms in the US, on a short-range mission to hit the $1B revenue mark. Our success is rooted in the principle of human connection, epitomized by our NEWJOBPHORIA ethos - the joy and freedom in work that empowers our team and clients to excel.

The Opportunity:

• The Client Services Coordinator will work closely with the designated CS team overseeing our client accounts. This role is responsible for supporting various aspects of the interview process, including assessing candidates qualifications and suitability for open positions, and making hiring recommendations. Additionally, this position assists with identifying opportunities for revenue expansion within our existing accounts.
• Conduct candidate phone and/or video screenings, interview prep and debrief, as well as coaching of candidates.
• Independently review and qualify candidate resumes based on qualifications gained during client intake calls.
• Create interview packets, review interview schedules, and request interview feedback.
• Assist with scheduling and note-taking for supplier calls, as well as coordination of interview days and job fairs.
• Facilitate negotiations of pay and margins based on candidates and clients expectations.
• Follow standard operating procedures for client and update internal/HRIS systems accordingly.
• Serves as the first point of contact for associates regarding HR and workplace safety inquiries and concerns.
• Coordinate with Onboarding Team to provide background check updates to candidates while contributing to strong and consistent candidate engagement.
• Track and monitor client metrics to determine creative ways to improve processes for success.
• Conduct quality audits of delivery-team work performance to determine effectiveness of communication and areas of improvement.
• Seek out prospective business opportunities with existing clients.
• Utilize direct manager contacts to coordinate meetings for hiring managers to engage with account executives.
• Foster strong relationships with key stakeholders within existing accounts to understand their evolving needs.
• Act as a liaison between clients and internal teams to ensure seamless service delivery.
• Collaborate closely with the client services team to identify opportunities for revenue growth within existing accounts.
• Assist other team members as needed and perform other duties assigned.

Who You Are:

• High School Diploma/GED
• Minimum one (1) year of professional or customer service experience
• Strong work ethic and ability to work in a fast-paced, rapidly changing environment
• Excellent organizational and time management skills

Preferred Qualifications:

• Bachelor's Degree
• A strong cultural environment, recognized by Inc. Best Workplaces and Womens Choice Awards, with 72% female leadership.
• Unlimited PTO from your very first day guilt-free time off is our promise!
• A comprehensive suite of health, dental, vision, and other insurances
• 401(k) plans with employer matching
• Reimbursements for both gym memberships and cell phone expenses*

Join Us:

• Eager to make a mark? Were thrilled to meet you! Start your journey to NEWJOBPHORIA. Lets embark on this exciting path together!
• SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at [e-mail] if you require reasonable accommodation.
• *Please note that exact benefits and salary amounts are dependent on location, years of experience, and other factors.