Client Success & Experience Lead

Lose Design; Florence (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

25 days holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm in South Carolina seeks a Client Success Advisor to enhance customer satisfaction and manage client relationships. This role involves responding to enquiries, ensuring customer satisfaction through follow-ups, and maintaining accurate client information. The ideal candidate will have excellent customer service and interpersonal skills with a high school diploma or equivalent. Competitive pay, generous holiday allowance, and a pension scheme are included.

Qualifications

• Previous work in a customer-facing position.
• Self-motivated and team-orientated.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers including products and service questions.
• Follow and improve departmental processes and service standards.
• Keep track of customer accounts and ensure thorough follow-ups.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm in South Carolina seeks a Client Success Advisor to enhance customer satisfaction and manage client relationships. This role involves responding to enquiries, ensuring customer satisfaction through follow-ups, and maintaining accurate client information. The ideal candidate will have excellent customer service and interpersonal skills with a high school diploma or equivalent. Competitive pay, generous holiday allowance, and a pension scheme are included.