Client Service Specialist - Front Desk & Relationships

Lose Design; Columbia (SC); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

25 days holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Client Service Consultant in Columbia, SC. This role focuses on managing customer inquiries, providing updates, and building relationships to maximize customer satisfaction. The ideal candidate should have prior experience in a customer-facing position, a high school diploma, and excellent interpersonal skills. They will collaborate with the team to ensure client satisfaction and improve service standards. The position includes competitive pay, 25 days of holidays, and a pension scheme.

Qualifications

• Previous work in a customer-facing position is required.
• Knowledge of Office Suite preferred.
• Self-motivated and team-oriented.

Responsibilities

• Manage customer enquiries and provide updates on job progress.
• Reply to incoming calls with product and service questions.
• Ensure all databases are kept up-to-date with client details.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking a Client Service Consultant in Columbia, SC. This role focuses on managing customer inquiries, providing updates, and building relationships to maximize customer satisfaction. The ideal candidate should have prior experience in a customer-facing position, a high school diploma, and excellent interpersonal skills. They will collaborate with the team to ensure client satisfaction and improve service standards. The position includes competitive pay, 25 days of holidays, and a pension scheme.