Client Success & Engagement Lead

GTA; Dededo Municipality (GU); On-site; USD 42,000 - 64,000; Full time

Job summary

GTA is seeking a Customer Engagement Lead in Guam to expand relationships with existing customers and support collaborative sales efforts. You will understand customer needs, deliver value reassurance, and act as a trusted advisor within a cross-functional team.

You will identify customer needs, recommend solutions, and strive to meet growth targets across assigned geographies. The role requires leadership, teamwork, and a proactive approach to training and client engagement.

Qualifications

• Minimum High School Diploma/GED with four (4) years of customer service experience.
• MS Office (MS Word and MS Excel) is preferred.
• Works in a team environment and demonstrate strong leadership skills.
• Analytical and multitasking skills.
• In-depth understanding of sales principles and customer service practices.
• Teamwork and motivational skills.
• Demonstrates professionalism and strong verbal and written skills.
• Analyze customer difficulties, evaluate alternatives, and recommend sound solution and recommendations.
• Regular, punctual, and consistent attendance.
• Must be able to work any shift and weekends, variable schedule(s) as necessary to meet the needs and goals of the business.
• Must successfully pass a background check and drug screening.

Responsibilities

• Expand relationships with existing customers by supporting collaborative sales efforts.
• Understand customer needs and deliver value reassurance to customers.
• Build relationships with customers and be a trusted advisor for total technology solutions.
• Identify customer needs and recommend appropriate products and solutions.
• Support initiatives to ensure product profitability.
• Achieve product growth targets in the assigned geography or account base.
• Complete required training and development objectives within the assigned time frame.
• Work well in a team environment and support management decisions for the customer and GTA.
• Participate in metric review meetings with leadership to drive actionable decisions.

Skills

Relationship-building

Sales

Customer service

Leadership

Analytical thinking

Multitasking

Communication skills

Education

High School Diploma / GED + 4 years experience

Tools

MS Office

MS Word

MS Excel

Job description

GTA is seeking a Customer Engagement Lead in Guam to expand relationships with existing customers and support collaborative sales efforts. You will understand customer needs, deliver value reassurance, and act as a trusted advisor within a cross-functional team.

You will identify customer needs, recommend solutions, and strive to meet growth targets across assigned geographies. The role requires leadership, teamwork, and a proactive approach to training and client engagement.