Client Success & Delivery Manager

Romandamedia Llc; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Romandamedia Llc is seeking an experienced client account manager to own day-to-day client communications, chase updates, and keep programs on schedule.

You will run the meeting rhythm, lead weekly calls, map plans weeks ahead, and prepare quarterly reviews with a written record of delivered work.

The ideal candidate is organized, can raise uncomfortable issues early, and communicates clearly in written form, often translating technical details for non-technical teams.

Qualifications

• You have managed client relationships in an agency, a professional services firm, or an in-house team serving internal clients.
• You are organized in a way others can see; things do not get dropped and statuses are answerable without a search.
• You are comfortable delivering the uncomfortable message early, to a client or internal team.
• You can hold a technical conversation without being the technical person and can follow what was built and why (HubSpot familiarity is a plus).
• You write clearly; most of this job is written communication.

Responsibilities

• Client communication day to day: the questions, the updates, the things that need chasing.
• Keeping implementations on schedule, spotting slips early and getting the right person on it.
• Scheduling and running the meeting rhythm, including agendas that exist before the meeting starts.
• Weekly client calls; you will take over as you learn the accounts.
• Keeping each client's plan mapped weeks ahead so the team and client know what comes next.
• Preparing quarterly reviews and renewals against written records of what was delivered.

Skills

Client relationships

Organization

Communication

Technical communication

Written communication

Meeting scheduling

HubSpot

Tools

HubSpot

Job description

Romandamedia Llc is seeking an experienced client account manager to own day-to-day client communications, chase updates, and keep programs on schedule.

You will run the meeting rhythm, lead weekly calls, map plans weeks ahead, and prepare quarterly reviews with a written record of delivered work.

The ideal candidate is organized, can raise uncomfortable issues early, and communicates clearly in written form, often translating technical details for non-technical teams.