Account Manager

Romandamedia Llc; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Romandamedia Llc is seeking an experienced client account manager to own day-to-day client communications, chase updates, and keep programs on schedule.

You will run the meeting rhythm, lead weekly calls, map plans weeks ahead, and prepare quarterly reviews with a written record of delivered work.

The ideal candidate is organized, can raise uncomfortable issues early, and communicates clearly in written form, often translating technical details for non-technical teams.

Qualifications

• You have managed client relationships in an agency, a professional services firm, or an in-house team serving internal clients.
• You are organized in a way others can see; things do not get dropped and statuses are answerable without a search.
• You are comfortable delivering the uncomfortable message early, to a client or internal team.
• You can hold a technical conversation without being the technical person and can follow what was built and why (HubSpot familiarity is a plus).
• You write clearly; most of this job is written communication.

Responsibilities

• Client communication day to day: the questions, the updates, the things that need chasing.
• Keeping implementations on schedule, spotting slips early and getting the right person on it.
• Scheduling and running the meeting rhythm, including agendas that exist before the meeting starts.
• Weekly client calls; you will take over as you learn the accounts.
• Keeping each client's plan mapped weeks ahead so the team and client know what comes next.
• Preparing quarterly reviews and renewals against written records of what was delivered.

Skills

Client relationships

Organization

Communication

Technical communication

Written communication

Meeting scheduling

HubSpot

Tools

HubSpot

Job description

• Client communication day to day: the questions, the updates, the things that need chasing.
• Keeping implementations on schedule, which mostly means seeing a slip before it becomes one and getting the right person on it.
• Scheduling and running the meeting rhythm, including agendas that exist before the meeting starts.
• Weekly client calls. Roman runs these today, and the intent is that you take them over as you learn the accounts.
• Keeping each client's plan mapped several weeks ahead, so the team is never guessing what is next and the client can see what is coming.
• Preparing quarterly reviews and renewals against a written record of what was actually delivered.

What we are looking for

• You have managed client relationships before, in an agency, a professional services firm, or an in-house team serving internal clients.
• You are organized in a way other people can see. Things do not get dropped, and the status of anything is answerable without a search.
• You are comfortable being the one who says the uncomfortable thing early, to us or to a client.
• You can hold a technical conversation without being the technical person. You do not need to configure HubSpot, but you should be able to follow what was built and why.
• You write clearly. Most of this job is written communication.

What would make this hard

• Processes exist but are not all documented. Part of this role is writing down what has only ever been in someone's head.
• You would be the first person in this seat, so its shape is not fully settled and you will help decide it.