Client Experience & Logistics Coordinator

SCC Saddle Creek Corporation; Fort Worth (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Weekly pay with skill pay and shift d 

Benefits package including medical, d 

Medical reimbursement

HSA with employer contribution

Weekly 401(k) match

Vacation immediately upon hire

8 holidays per calendar year

Personal time after 90 days

EAP and identity theft protection

Tuition reimbursement

Company paid life insurance

Short term disability

Job summary

Saddle Creek Logistics Services seeks a Client Service Coordinator (CSC) to provide high-quality, professional client experiences and act as a liaison between clients and Saddle Creek. You will assist with questions, resolve issues, and maintain effective relationships across associates, clients, and vendors.

The role emphasizes clear communication, problem-solving, and collaboration within a warehouse and office setting. This is an on-site position in a fast-paced logistics environment.

Qualifications

• Associates’ Degree preferred.
• High School Diploma or GED required.

Responsibilities

• Communicates with the customer verbally and in writing with a professional and positive attitude.
• Support client relationship by becoming an extension of our client's business.
• Build strong rapport with partners with managing relationships, setting expectation and status communication.
• Assist clients with questions, offer solutions, researches issues and provides status updates.
• Enter, review, coordinate and track progress in all client requested enhancements and issues tracking.
• Proactively identify process improvements that enhance the Client experience and streamline operations.
• Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
• Participates and presents on client meetings as needed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Conflict resolution

Education

Associates' Degree

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Saddle Creek Logistics Services seeks a Client Service Coordinator (CSC) to provide high-quality, professional client experiences and act as a liaison between clients and Saddle Creek. You will assist with questions, resolve issues, and maintain effective relationships across associates, clients, and vendors.

The role emphasizes clear communication, problem-solving, and collaboration within a warehouse and office setting. This is an on-site position in a fast-paced logistics environment.