Coordinator, Client Services

SCC Saddle Creek Corporation; Sheffield Township (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Weekly pay with skill pay and shift d 

Benefits package: medical, dental, and

Low-cost medical premium

HSA with employer contribution

Weekly 401(k) match

Vacation on hire

8 holidays per year

Personal time after 90 days

EAP and identity theft protection

Tuition reimbursement

Company-paid life insurance

Short-term disability

Job summary

Saddle Creek Logistics Services is hiring a Client Service Coordinator to provide a high-quality, professional client experience and serve as the liaison between clients and Saddle Creek. You will assist clients with questions, resolve issues, and maintain effective relationships across associates, agencies, clients, and the public.

The role emphasizes clear communication, problem-solving, and collaboration in a warehouse environment, with benefits and a team-focused culture.

Qualifications

• Associates’ Degree preferred; high school diploma or GED required.
• Experience in a customer service role; warehouse management systems preferred.
• Strong communication, interpersonal, and problem-solving skills.

Responsibilities

• Communicates with customers verbally and in writing in a professional, positive manner.
• Support client relationships by acting as an extension of the client’s business.
• Build rapport with partners, manage expectations, and provide status updates.
• Assist clients with questions, research issues, and provide solutions.
• Enter, review, coordinate, and track client requested enhancements and issues.
• Identify process improvements to enhance the client experience and operations.
• Maintain service reports shared with the client detailing volumes and SLAs.
• Participate in client meetings as needed and coordinate with operations.
• Navigate warehouse systems to support client requests.

Skills

Communication skills

Customer service

Problem solving

Attention to detail

Conflict resolution

Education

Associates’ Degree preferred

High School Diploma or GED required

Tools

WMS

CRM software

Microsoft Outlook

Excel

PowerPoint

Job description

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Benefits

• Weekly pay with skill pay and shift differentials
• Benefits package including medical, dental, vision and medical reimbursement
• Medical employee-only premium less than $10/week with wellness discounts
• HSA with annual employer contribution
• Weekly 401(k) match
• Vacation immediately upon hire
• 8 holidays per calendar year
• Personal time after 90 days
• EAP and identity theft protection
• Tuition reimbursement
• Company paid life insurance and short term disability

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek.

Summary

The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assists client on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public.

Responsibilities

• Communicates with the customer verbally and in writing with a professional and positive attitude
• Support client relationship by becoming an extension of our client's business
• Build strong rapport with partners with managing relationships, setting expectation and status communication
• Assist clients with questions, offer solutions, researches issues and provides status updates
• Enter, review, coordinate and track progress in all client requested enhancements and issues tracking
• Proactively identify process improvements that enhance the Client experience and streamlines operations
• Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
• Participates and presents on client meetings as needed.
• Communicates client requested projects with the operation (Kitting, Receiving, etc.)
• Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors
• Supports parcel requests and issues from carrier or client and escalates as needed
• Oversees CRM and dispatches tickets appropriately
• Supports new client implementations/enhancements as needed
• Ability to navigate warehouse systems as needed for client requests

Qualifications

Education/Experience

Associates’ Degree preferred. High School Diploma or GED required. Must have at least six (6) months of experience in a customer service role. Experience with working with a warehouse management systems (WMS) is preferred.

Knowledge, Skills and Abilities

Excellent communication both verbally and in writing, especially through e-mail and over the phone. Strong interpersonal skills. Comfortable presenting in front of others. Good problem-solving and prioritizing skills. Ability to effectively manage and resolve conflict. Attention to detail to prepare and maintain accurate records and reports. Ability to follow both written and verbal instructions. Technology savvy. Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred. Comfortable working in both office and warehouse environment with wide temperature ranges. Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization.

Saddle Creek is an Equal Opportunity employer and an affirmative action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here. Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [e-mail] and let us know your contact information and the nature of your request.

Saddle Creek is in the logistics business. Over the past 60 years, our associates built Saddle Creek into what it is today by treating each other with respect and working together to succeed. Our people make a difference every day to our clients, to our business, and to each other. The growth and success we’ve experienced requires smart, dedicated people working in a supportive environment.

Will you join us? Learn what our associates are saying about their career experiences at Saddle Creek on the Associates' Stories Blog. Learn more information about all Saddle Creek careers and our culture.

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