Client Experience Coordinator

SCC Saddle Creek Corporation; Sheffield Township (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Weekly pay with skill pay and shift d 

Benefits package: medical, dental, and

Low-cost medical premium

HSA with employer contribution

Weekly 401(k) match

Vacation on hire

8 holidays per year

Personal time after 90 days

EAP and identity theft protection

Tuition reimbursement

Company-paid life insurance

Short-term disability

Job summary

Saddle Creek Logistics Services is hiring a Client Service Coordinator to provide a high-quality, professional client experience and serve as the liaison between clients and Saddle Creek. You will assist clients with questions, resolve issues, and maintain effective relationships across associates, agencies, clients, and the public.

The role emphasizes clear communication, problem-solving, and collaboration in a warehouse environment, with benefits and a team-focused culture.

Qualifications

• Associates’ Degree preferred; high school diploma or GED required.
• Experience in a customer service role; warehouse management systems preferred.
• Strong communication, interpersonal, and problem-solving skills.

Responsibilities

• Communicates with customers verbally and in writing in a professional, positive manner.
• Support client relationships by acting as an extension of the client’s business.
• Build rapport with partners, manage expectations, and provide status updates.
• Assist clients with questions, research issues, and provide solutions.
• Enter, review, coordinate, and track client requested enhancements and issues.
• Identify process improvements to enhance the client experience and operations.
• Maintain service reports shared with the client detailing volumes and SLAs.
• Participate in client meetings as needed and coordinate with operations.
• Navigate warehouse systems to support client requests.

Skills

Communication skills

Customer service

Problem solving

Attention to detail

Conflict resolution

Education

Associates’ Degree preferred

High School Diploma or GED required

Tools

WMS

CRM software

Microsoft Outlook

Excel

PowerPoint

Job description

Saddle Creek Logistics Services is hiring a Client Service Coordinator to provide a high-quality, professional client experience and serve as the liaison between clients and Saddle Creek. You will assist clients with questions, resolve issues, and maintain effective relationships across associates, agencies, clients, and the public.

The role emphasizes clear communication, problem-solving, and collaboration in a warehouse environment, with benefits and a team-focused culture.