Client Success Coordinator I

Giesecke+Devrient; Bolingbrook (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401K match

Disability insurance

Life insurance

Flexible spending

Employee assistance program

Commuter benefits

Education assistance

Pet insurance

Equal Opportunity Employer

Job summary

Giesecke+Devrient ePayments America, Inc. is seeking a Client Service Representative to ensure orders and requests are processed per client specs.

You will interact daily with clients by phone and email to review new orders, changes, and overall order details, and may attend face-to-face meetings to discuss products and services. Responsibilities include processing sales orders, transforming requests into production orders, coordinating with Sales, Accounting, Operations and Production, and

Qualifications

• Client service and office support experience.
• Strong communication skills including writing, phone and in-person.
• Proactive approach to problem-solving and client expectations.
• Strong attention to detail and organization.
• Ability to work with minimal supervision.

Responsibilities

• Process incoming sales orders including order confirmation or follow-up when additional information is needed.
• Transform client requests into production orders and follow procedures.
• Enter information into corporate data system using automated tools.
• Process internal orders for testing, R&D, or sample production.
• Notify material procurement, scheduling, design/data services, printing, production, shipping, billing, etc.
• Coordinate with Sales, Accounting, Operations, and Production to follow protocols.
• Attend daily meetings with coordinating departments and provide input.
• Follow SOPs and training guidelines in daily tasks.
• Review system entries for quality input with attention to detail.
• Track progress of client orders and communicate with account teams about changes or delays.
• Submit changes to Prepress or Production for proofs during order fulfillment.
• Enter data from packing slips into the data system.
• Print reports and distribute per procedures.
• File business documents per procedures.
• Provide general office assistance (scanning, labeling, storage).
• Participate in client conference calls and prepare client report updates.
• Coordinate or request shipping services and gain tracking information.
• Work with Quality team to address client complaints and resolutions.
• Provide back-up support during heavy periods or absences.
• Interface with clients during facility visits (press checks, tours).
• Coordinate client visits with security.
• Provide office reception back-up upon request.
• Perform related duties as assigned.

Education

High School diploma

College coursework preferred

Tools

MS-Office (Outlook, Word, Excel)

MS-Windows

Printer/Scanner

Job description

Giesecke+Devrient ePayments America, Inc. is seeking a Client Service Representative to ensure orders and requests are processed per client specs.

You will interact daily with clients by phone and email to review new orders, changes, and overall order details, and may attend face-to-face meetings to discuss products and services. Responsibilities include processing sales orders, transforming requests into production orders, coordinating with Sales, Accounting, Operations and Production, and