Client Success Coordinator — Full-Time, Impactful Support

Canteen North America; Fremont (CA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Commuter Benefits

Job summary

Canteen North America is seeking a full-time Client Services Specialist in Fremont, CA to support Client Managers on programs and client initiatives, handling escalated service calls while juggling multiple accounts.

The role offers growth opportunities and requires a strong focus on service quality. Training is provided, with a schedule that may vary and includes a 7:30 am–4:00 pm window.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 6 months to 1 year of customer service experience required; more preferred.
• Strong interpersonal communication and organizational skills; ability to manage multiple accounts.

Responsibilities

• Audit vending, micromarkets, and office coffee in field operations.
• Manage auditing program and report monthly.
• Communicate client expectations to operations and customer service.
• Determine internal resource requirements based on project needs.
• Establish and communicate a usable schedule.
• Provide project status reports to Client Managers and team members.

Skills

Customer service

Interpersonal communication

Microsoft Word

Outlook

PowerPoint

Microsoft Excel

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Outlook

PowerPoint

Microsoft Excel

Job description

Canteen North America is seeking a full-time Client Services Specialist in Fremont, CA to support Client Managers on programs and client initiatives, handling escalated service calls while juggling multiple accounts.

The role offers growth opportunities and requires a strong focus on service quality. Training is provided, with a schedule that may vary and includes a 7:30 am–4:00 pm window.