CLIENT SERVICES SPECIALIST (FULL TIME)

Canteen North America; Fremont (CA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Commuter Benefits

Job summary

Canteen North America is seeking a full-time Client Services Specialist in Fremont, CA to support Client Managers on programs and client initiatives, handling escalated service calls while juggling multiple accounts.

The role offers growth opportunities and requires a strong focus on service quality. Training is provided, with a schedule that may vary and includes a 7:30 am–4:00 pm window.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 6 months to 1 year of customer service experience required; more preferred.
• Strong interpersonal communication and organizational skills; ability to manage multiple accounts.

Responsibilities

• Audit vending, micromarkets, and office coffee in field operations.
• Manage auditing program and report monthly.
• Communicate client expectations to operations and customer service.
• Determine internal resource requirements based on project needs.
• Establish and communicate a usable schedule.
• Provide project status reports to Client Managers and team members.

Skills

Customer service

Interpersonal communication

Microsoft Word

Outlook

PowerPoint

Microsoft Excel

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Outlook

PowerPoint

Microsoft Excel

Job description

• We are hiring immediately for a full time CLIENT SERVICES SPECIALIST position.
• Location: BlueStar FMT Xtract - 40800 Encyclopedia Circle, Fremont, CA 94538. Note: online applications accepted only.
• Schedule: Full time schedule. Days may vary, 7:30 am to 4:00 pm. Further details upon interview.
• Requirement: Previous experience is not necessary.
• Pay Range: $26.00 per hour to $31.00 per hour.
• Internal Employee Referral Bonus Available

• We are hiring immediately for a full time CLIENT SERVICES SPECIALIST position.
• Location: BlueStar FMT Xtract - 40800 Encyclopedia Circle, Fremont, CA 94538. Note: online applications accepted only.
• Schedule: Full time schedule. Days may vary, 7:30 am to 4:00 pm. Further details upon interview.
• Requirement: Previous experience is not necessary.
• Pay Range: $26.00 per hour to $31.00 per hour.
• Internal Employee Referral Bonus Available

About Canteen

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

Our Account Coordinators support our Client Managers with program projects, client initiatives, and escalated service calls, while juggling multiple accounts and priorities. And talk about growth opportunities - solid career path!

Key Responsibilities

• Audit vending, micromarkets, and office coffee in field operations
• Manage the auditing program in our operations and report out monthly
• Manage miscellaneous projects
• Communicate the client’s expectations to operations and customer service
• Determine internal resource requirements of projects based on project needs
• Establish and communicate a usable schedule
• Provide project status summary reports and updates to Client Managers and other team members
• Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
• Manage assigned lower-volume clients and build client relationships
• Run reports to verify information and proper system setup
• Validate catalog maintenance and service levels
• Occasional troubleshooting/tech support of vending / micro-markets

Preferred Qualifications

• High school diploma or equivalent; post-secondary education is strongly preferred, and a Bachelors’ degree preferred
• Six months of equivalent advanced customer service experience is required - one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experience is required
• Excellent interpersonal communication skills are required with a proven ability to develop and maintain positive internal and external work relationships
• Timeliness and accuracy with the ability to prioritize and organize business requirements and workload
• Proficient with Microsoft Word, Outlook, PowerPoint
• Local to the North Seattle / Everett area; covering Tacoma to Everett
• Intermediate Microsoft Excel experience required - not just data entry - i.e. calculations, VLookup

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates At Canteen Are Offered Many Fantastic Benefits.

Full-time and part-time positions offer the following benefits to associates Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates

Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Canteen maintains a drug-free workplace.

Canteen