Client Success & Accounts Manager

Compass Group USA; Minneapolis (MN); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Free office coffee + pantry

Dress for your day – flexible market/F

Sporting event tickets

Volunteer time off

Wellness programs

Job summary

Compass Group USA, operating as Canteen One, seeks a Client Services Manager in Minneapolis, MN to drive client satisfaction and profitability through analysis, program development, and strategic engagement with Fortune 500 clients.

The role focuses on financial reporting, renewals/bids, and cross-functional collaboration to deliver exceptional service and achieve contract renewals and growth opportunities.

Qualifications

• Bachelor’s degree with minimum three years of service business/account management experience, or a high school diploma with two years post-secondary education with equivalent five years of service business experience with three years in account management
• Proven financial analysis skill set
• Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
• Demonstrated ability to use both analytical and intuitive judgment and sound decision-making
• Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships
• Demonstrated ability to prepare, analyze, and present business reviews to Client contacts and explain programs
• Timeliness and accuracy with ability to prioritize and organize business requirements
• High proficiency in Excel, Word, Outlook; PowerPoint experience preferred

Responsibilities

• Assure accurate and timely financial reporting
• Inspect reports and summaries to look for possible gaps
• Perform ongoing analysis of the portfolio of business by analyzing vendor, client, and Canteen One financial performance
• Make recommendations and present information to the corporate client’s contact
• Assure accurate financial expectations for renewals/bids in coordination with Sales
• Facilitate meetings with internal resources to address issues
• Build, maintain, and sustain relationships with clients
• Have quarterly meetings and business reviews with all top 20 customers
• Serve as a communication point for all of Canteen One and ensure information is shared throughout the organization

Skills

Customer service

Account management

Financial analysis

Interpersonal communication

Negotiation

Decision making

Relationship building

Presentation of business reviews

Attention to detail

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Education

Bachelor’s degree in a relevant field

Tools

Excel

PowerPoint

Word

Outlook

Job description

Compass Group USA, operating as Canteen One, seeks a Client Services Manager in Minneapolis, MN to drive client satisfaction and profitability through analysis, program development, and strategic engagement with Fortune 500 clients.

The role focuses on financial reporting, renewals/bids, and cross-functional collaboration to deliver exceptional service and achieve contract renewals and growth opportunities.