CLIENT SERVICES SPECIALIST (FULL TIME)

Canteen North America; San Bruno (CA); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Willing to train

Job summary

Canteen is hiring a Client Services Specialist in the San Bruno area. The role supports school programs, manages orders, and ensures timely communication with clients. Hybrid work is available, with some in-office time required.

Ideal candidates have account management and customer service experience, plus strong communication skills. This full-time role offers training and growth opportunities within the Canteen organization.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Six months of equivalent advanced customer service experience is preferred; one year is strongly preferred.
• Excellent interpersonal communication skills and ability to build internal/external relationships.
• Timeliness and accuracy with the ability to prioritize and organize workload.
• Proficient with Microsoft Word, Outlook, PowerPoint; Excel for data tasks.

Responsibilities

• Ensure accurate order execution for school orders, updates, price sheets, menus, budgets, and delivery details.
• Provide proactive, professional customer experience and timely issue resolution.
• Onboard new and returning schools with system records, delivery information, invoicing requirements, and welcome materials.
• Maintain strong school relationships with consistent outreach and practical recommendations.
• Coordinate cross-functionally with Operations, Sales, Accounting, Nutrition Education, Marketing, and other partners.

Skills

Account management experience

Customer service experience

Communication skills

Team collaboration

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Outlook

PowerPoint

Excel

Job description

Client Services Specialist

• We are hiring immediately for a full time CLIENT SERVICES SPECIALIST position.
• Location: The FruitGuys - 901 Sneath Lane, Suite 210, San Bruno, CA 94066. Note: online applications accepted only.
• Schedule: Full time schedule. Monday through Friday, 7:00 am to 3:30 pm. Further details upon interview.
• Requirement: Previous account management and customer service experience preferred.
• Perks: Willing to train!
• Pay Range: $28.00 per hour to $30.00 per hour.
• Internal Employee Referral Bonus Available

Additional Job Duties & Responsibilities

• Ensure accurate order execution: School orders, account updates, price sheets, menus, budgets, and delivery details are complete, accurate, and entered by established deadlines.
• Provide reliable customer experience: Schools receive proactive, professional communication; questions and issues are acknowledged promptly, owned through resolution, and followed up on consistently.
• Facilitate successful program onboarding: New and returning schools are fully set up before service begins, including system records, delivery information, invoicing requirements, welcome materials, and digital resources.
• Maintain strong school relationships: Assigned accounts experience consistent outreach, practical support, and thoughtful recommendations that strengthen retention and participation in school programs.
• Demonstrate effective cross-functional coordination: Operations, Sales, Accounting, Nutrition Education, Marketing, and other partners receive clear, timely information needed to meet customer commitments.
• Provide support to School Program Director: The School Program Director receives dependable support with reporting, RFPs, conferences, special projects, schedules, and follow-through on program priorities.
• Collaborate with Marketing: Customer-facing emails, promotions, special offers, and digital materials are accurate, on brand, approved when required, and delivered on schedule.
• Strive for continuous improvement: Troubleshoot issues by effectively identifying, documenting, addressing, and resolving through practical process improvements that increase accuracy, efficiency, and service quality.
• Bay Area, CA located a plus
• Demonstrate ability to work both independently and collaboratively within a team, exercise initiative, stay organized, and follow through while managing multiple deadlines.
• Hybrid position, mostly remote with in office up to 2 days/week.

About Canteen

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

Our Account Coordinators support our Client Managers with program projects, client initiatives, and escalated service calls, while juggling multiple accounts and priorities. And talk about growth opportunities - solid career path!

Key Responsibilities

• Audit vending, micromarkets, and office coffee in field operations
• Manage the auditing program in our operations and report out monthly
• Manage miscellaneous projects
• Communicate the client’s expectations to operations and customer service
• Determine internal resource requirements of projects based on project needs
• Establish and communicate a usable schedule
• Provide project status summary reports and updates to Client Managers and other team members
• Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
• Manage assigned lower-volume clients and build client relationships
• Run reports to verify information and proper system setup
• Validate catalog maintenance and service levels
• Occasional troubleshooting/tech support of vending / micro-markets

Preferred Qualifications

• High school diploma or equivalent; post-secondary education is strongly preferred, and a Bachelors’ degree preferred
• Six months of equivalent advanced customer service experience is required - one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experience is required
• Excellent interpersonal communication skills are required with a proven ability to develop and maintain positive internal and external work relationships
• Timeliness and accuracy with the ability to prioritize and organize business requirements and workload
• Proficient with Microsoft Word, Outlook, PowerPoint
• Local to the North Seattle / Everett area; covering Tacoma to Everett
• Intermediate Microsoft Excel experience required - not just data entry - i.e. calculations, VLookup

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates At Canteen Are Offered Many Fantastic Benefits.

Full-time and part-time positions offer the following benefits to associates

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program

Full-time positions also offer the following benefits to associates

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Canteen maintains a drug-free workplace.