Client Success Coordinator

FF Inc; Orlando (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Growth path

Collaborative team

Client-facing skills

Job summary

FF Inc. is seeking a Client Services Associate in Orlando, FL. This role focuses on supporting client relationships, handling day-to-day account needs, and collaborating with internal teams to deliver high-quality service.

The position emphasizes strong communication, organization, and a customer-first mindset, with opportunities for growth into Account Coordinator, Account Manager, or Customer Success roles. A collaborative team environment is offered.

Qualifications

• Strong communication and client-facing skills are required.
• Organized, dependable, capable of managing multiple accounts.
• Customer-first mindset with problem-solving ability.
• Proactive, positive attitude with strong follow-through.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients.
• Build and maintain relationships through regular communication.
• Support client needs including updates and service requests.
• Assist onboarding of new clients for smooth transitions.
• Coordinate with sales, operations, and support teams to resolve issues.
• Share product updates and promotions with clients.
• Prepare basic account summaries and notes as needed.
• Maintain professionalism and responsiveness.

Skills

Strong communication

Organized

Customer-first mindset

Proactive attitude

CRM experience

Tools

CRM software

Job description

FF Inc. is seeking a Client Services Associate in Orlando, FL. This role focuses on supporting client relationships, handling day-to-day account needs, and collaborating with internal teams to deliver high-quality service.

The position emphasizes strong communication, organization, and a customer-first mindset, with opportunities for growth into Account Coordinator, Account Manager, or Customer Success roles. A collaborative team environment is offered.