Client Services Associate

FF Inc; Orlando (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Growth path

Collaborative team

Client-facing skills

Job summary

FF Inc. is seeking a Client Services Associate in Orlando, FL. This role focuses on supporting client relationships, handling day-to-day account needs, and collaborating with internal teams to deliver high-quality service.

The position emphasizes strong communication, organization, and a customer-first mindset, with opportunities for growth into Account Coordinator, Account Manager, or Customer Success roles. A collaborative team environment is offered.

Qualifications

• Strong communication and client-facing skills are required.
• Organized, dependable, capable of managing multiple accounts.
• Customer-first mindset with problem-solving ability.
• Proactive, positive attitude with strong follow-through.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients.
• Build and maintain relationships through regular communication.
• Support client needs including updates and service requests.
• Assist onboarding of new clients for smooth transitions.
• Coordinate with sales, operations, and support teams to resolve issues.
• Share product updates and promotions with clients.
• Prepare basic account summaries and notes as needed.
• Maintain professionalism and responsiveness.

Skills

Strong communication

Organized

Customer-first mindset

Proactive attitude

CRM experience

Tools

CRM software

Job description

Client Services Associate

Location: Orlando, FL

Employment Type: Full-Time

About the Role

We’re hiring a Client Services Associate to support and strengthen relationships with our clients while ensuring a smooth, positive customer experience. This role is ideal for someone who enjoys working with people, staying organized, and helping accounts succeed over time.

As a Client Services Associate, you’ll act as a key point of contact for assigned clients—handling day‑to‑day account needs, supporting service requests, and collaborating with internal teams to deliver reliable, high‑quality service. This is a great opportunity for someone looking to grow a career in client services, account management, or customer success.

What You’ll Do

• Serve as the primary point of contact for a portfolio of clients or customers

• Build and maintain strong relationships through regular communication and follow‑up

• Support client needs including updates, service requests, and account changes

• Conduct outbound check‑ins to gather feedback and ensure satisfaction

• Track account activity, service issues, and opportunities in the CRM

• Assist with onboarding new clients to ensure a smooth transition

• Coordinate with sales, operations, and support teams to resolve issues efficiently

• Share product updates, promotions, and service information with clients

• Prepare basic reports, notes, and account summaries as needed

• Maintain a high level of professionalism, responsiveness, and organization

What We’re Looking For

• Strong communication skills and comfort working directly with clients

• Organized, dependable, and able to manage multiple accounts at once

• Customer‑first mindset with strong problem‑solving skills

• Comfortable learning new systems and tools

• Proactive, positive attitude and strong follow‑through

• Experience in customer service, client services, retail, hospitality, or account support is a plus — but not required

What We Offer

• Competitive compensation

• Paid training and ongoing support

• Clear growth path into Account Coordinator, Account Manager, or Customer Success roles

• Supportive, collaborative team environment

• Opportunities to build valuable client‑facing and professional skills

Why Join Us

We believe strong client relationships drive long‑term success. Our Client Services Associates play a critical role in supporting customers, solving problems, and creating positive experiences. If you enjoy helping people, staying organized, and working in a role where your impact is visible, we encourage you to apply.