Customer Service Specialist: Fast, Friendly Help

FF Inc; Orlando (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive pay + bonus

Comprehensive training

Advancement opportunities

Supportive team environment

Job summary

FF Inc in Orlando, FL is seeking a Customer Service Representative to assist customers with inquiries, resolve issues, and provide a positive, supportive experience during every interaction. This full-time role offers training, opportunities for advancement, and a team-friendly environment designed to help you grow while delivering top-notch service.

You’ll greet customers, answer questions about products and policies, process transactions, and document interactions in the CRM, all while

Qualifications

• Excellent verbal communication and interpersonal skills.
• Friendly, patient, and professional demeanor.
• Ability to handle customer concerns with empathy and problem-solving.
• Basic computer and data-entry skills.
• Strong time-management and reliability; attendance is essential.
• Prior customer service, retail, call center, or hospitality experience is preferred but not required.
• Ability to work a full-time schedule (40 hours per week).

Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and escape issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow-up
• Contribute to meeting service goals, quality standards, and team performance metrics

Skills

Verbal communication

Interpersonal skills

Empathy

Problem-solving

Data entry

Time management

Job description

FF Inc in Orlando, FL is seeking a Customer Service Representative to assist customers with inquiries, resolve issues, and provide a positive, supportive experience during every interaction. This full-time role offers training, opportunities for advancement, and a team-friendly environment designed to help you grow while delivering top-notch service.

You’ll greet customers, answer questions about products and policies, process transactions, and document interactions in the CRM, all while