Client Success & Account Specialist

GG Media; Orlando (FL); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Ongoing training

Team collaboration

Job summary

GG Media in Orlando, FL is seeking an Account Representative to be the primary contact for clients, build strong relationships, and deliver outstanding support, contributing to overall business success.

This role focuses on identifying customer needs, presenting product information, and collaborating with internal teams to ensure excellent client experiences in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Professional attitude with a customer-focused mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Self-motivated with a positive and proactive approach.
• Ability to work both independently and as part of a team.

Responsibilities

• Build and maintain strong relationships with new and existing clients.
• Serve as the primary point of contact for customer inquiries.
• Provide professional product and service information.
• Identify customer needs and recommend appropriate solutions.
• Maintain accurate customer records and account information.
• Collaborate with internal departments to ensure excellent client experiences.
• Assist with account management and follow-up communications.
• Contribute to team goals and company growth initiatives.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Problem solving

Self-motivation

Teamwork

Job description

GG Media in Orlando, FL is seeking an Account Representative to be the primary contact for clients, build strong relationships, and deliver outstanding support, contributing to overall business success.

This role focuses on identifying customer needs, presenting product information, and collaborating with internal teams to ensure excellent client experiences in a fast-paced environment.