Client Success & Relations Associate

FF Inc; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Paid training

Clear growth path

Collaborative team

Skills development

Job summary

FF Inc. is hiring a Client Services Associate in Baltimore, MD to support and strengthen client relationships while ensuring a smooth, positive customer experience.

The role involves handling day-to-day account needs, supporting service requests, and collaborating with internal teams to deliver reliable service. You’ll be the main contact for a portfolio of clients, building strong relationships through regular communication and proactive check-ins.

Qualifications

• Strong communication skills and comfort working directly with clients.
• Organized, dependable, and able to manage multiple accounts at once.
• Customer-first mindset with strong problem-solving skills.
• Comfortable learning new systems and tools.
• Proactive, positive attitude and strong follow-through.
• Experience in customer service, client services, retail, hospitality, or account support is a plus — but not required

Responsibilities

• Serve as the primary point of contact for a portfolio of clients or customers
• Build and maintain strong relationships through regular communication and follow-up
• Support client needs including updates, service requests, and account changes
• Conduct outbound check-ins to gather feedback and ensure satisfaction
• Track account activity, service issues, and opportunities in the CRM
• Assist with onboarding new clients to ensure a smooth transition
• Coordinate with sales, operations, and support teams to resolve issues efficiently
• Share product updates, promotions, and service information with clients
• Prepare basic reports, notes, and account summaries as needed
• Maintain a high level of professionalism, responsiveness, and organization

Skills

Strong communication

Organized and dependable

Customer-first mindset

Learning new systems

Proactive and follow-through

Experience in customer service

Job description

FF Inc. is hiring a Client Services Associate in Baltimore, MD to support and strengthen client relationships while ensuring a smooth, positive customer experience.

The role involves handling day-to-day account needs, supporting service requests, and collaborating with internal teams to deliver reliable service. You’ll be the main contact for a portfolio of clients, building strong relationships through regular communication and proactive check-ins.