Client Success & Collections Specialist I

Truist; Richmond (VA); On-site; USD 46,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Truist in Richmond, VA is seeking a Regular Full-time Collector to engage delinquent accounts and provide client-centric service. Follow established collection strategies, negotiate payment arrangements, and document interactions with accuracy and professionalism, ensuring compliance with policies and regulations.

The role requires strong communication, basic computer skills, and flexibility for overtime. Regular shift; English proficiency is required; benefits include medical, dental, vision,

Qualifications

• High school diploma or equivalent education and related training or experience.
• Strong verbal and written communication skills.
• Basic Computer skills.
• Ability to perform in a fast paced, highly dynamic environment.
• Ability to work flexible schedule, including overtime as needed.

Responsibilities

• Achieve performance expectations for collection efforts based on goals (minimum calls per day, contact percentage, promises/calls ratio, promises kept).
• Provide cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay per policies.
• Disclose all relevant account information to Clients accurately, professionally and positively.
• Manage client communications with professionalism and integrity, while following all required compliance and quality expectations.
• Work accounts thoroughly according to established procedures (including contact attempts, required letters).
• Document all collection efforts in the system of record per policies and guidelines.
• Execute on the established call scripts documented in training, policies, procedures, and guidelines.
• Achieve acceptable call monitoring scores in each call category.
• Communicate with Client Default Leaders regarding repossessions, potential loss, inquiries, and other calls.
• Accurately process payments, transactions, and workflows.

Skills

Verbal communication

Written communication

Basic computer skills

Adaptability

Overtime flexibility

Education

High school diploma or equivalent

Job description

Truist in Richmond, VA is seeking a Regular Full-time Collector to engage delinquent accounts and provide client-centric service. Follow established collection strategies, negotiate payment arrangements, and document interactions with accuracy and professionalism, ensuring compliance with policies and regulations.

The role requires strong communication, basic computer skills, and flexibility for overtime. Regular shift; English proficiency is required; benefits include medical, dental, vision,