Client Success Associate — Relationship & Growth

McKinstry; Seattle (WA); On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Paid time off and holidays

Comprehensive medical, prescription, d

and dental, and vision

Job summary

McKinstry is seeking an Associate Account Manager for the Service WA division in Seattle, WA. You will serve as the primary day-to-day contact for maintained client accounts, ensuring proactive communication and high-quality service delivery.

Work closely with Operations and Sales to renew contracts, plan services, and grow accounts. The role emphasizes relationship building, client satisfaction, and cross‑team collaboration to maximize value.

Qualifications

• 1-3 years of relevant experience.
• Strong written and verbal communication.
• Ability to build and maintain professional relationships.
• Familiarity with CRM systems, preferably Salesforce.
• Working knowledge of Microsoft Office and Google Workspace.
• Technical or Business degree, or equivalent combination of education and relevant work experience.

Responsibilities

• Serve as primary day-to-day contact for assigned client accounts, building trusted relationships through proactive communication, responsiveness, and service excellence.
• Manage transactional, high-volume customer interactions for maintained accounts.
• Support client retention efforts by guiding customers through service agreement renewals, contract discussions, and ongoing account planning activities.
• Conduct regular client touchpoints to review service performance, address concerns, and identify opportunities to enhance customer experience.
• Identify opportunities to expand McKinstry's service offerings within existing accounts and collaborate with Account Managers and Account Executives to pursue growth strategies.
• Coordinate with operations, project teams, and technical service professionals to ensure successful delivery of services and timely resolution of customer needs.

Skills

Communication skills

Client relationship management

Time management

Team collaboration

Education

Technical degree

Business degree

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

McKinstry is seeking an Associate Account Manager for the Service WA division in Seattle, WA. You will serve as the primary day-to-day contact for maintained client accounts, ensuring proactive communication and high-quality service delivery.

Work closely with Operations and Sales to renew contracts, plan services, and grow accounts. The role emphasizes relationship building, client satisfaction, and cross‑team collaboration to maximize value.