Account Growth Associate – Client Success

McKinstry Company; Seattle (WA); On-site; USD 37,000 - 61,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Paid time off

Medical, prescription, dental, and 202

Job summary

McKinstry is seeking an Associate Account Manager to join our Service WA division in Seattle, WA. You will serve as the trusted point of contact for a portfolio of maintained clients, guiding renewals, service planning and account stewardship, while collaborating with Operations and Sales to maximize value and growth.

The role emphasizes proactive communication, client retention, and relationship management to deliver an integrated customer experience across all service interactions.

Qualifications

• 1–3 years of relevant experience in a client-facing role.
• Strong written and verbal communication skills.
• Ability to build professional relationships with customers and internal stakeholders.
• Familiarity with CRM systems (Salesforce preferred).
• Working knowledge of standard business applications (MS Office/Google Workspace).

Responsibilities

• Serve as the primary day-to-day contact for assigned client accounts, building trusted relationships through proactive communication and service excellence.
• Manage transactional, high-volume customer interactions for maintained accounts.
• Support client retention through renewals, contract discussions, and ongoing account planning activities.
• Conduct regular client touchpoints to review service performance and identify opportunities to improve the customer experience.
• Coordinate with operations and sales to ensure successful service delivery and timely issue resolution.

Skills

Communication skills

Customer relationship management

Organizational skills

CRM experience

Education

Technical or Business degree or equivalent

Tools

Salesforce

Job description

McKinstry is seeking an Associate Account Manager to join our Service WA division in Seattle, WA. You will serve as the trusted point of contact for a portfolio of maintained clients, guiding renewals, service planning and account stewardship, while collaborating with Operations and Sales to maximize value and growth.

The role emphasizes proactive communication, client retention, and relationship management to deliver an integrated customer experience across all service interactions.