Associate Account Manager

McKinstry Company; Seattle (WA); On-site; USD 37,000 - 61,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Paid time off

Medical, prescription, dental, and 202

Job summary

McKinstry is seeking an Associate Account Manager to join our Service WA division in Seattle, WA. You will serve as the trusted point of contact for a portfolio of maintained clients, guiding renewals, service planning and account stewardship, while collaborating with Operations and Sales to maximize value and growth.

The role emphasizes proactive communication, client retention, and relationship management to deliver an integrated customer experience across all service interactions.

Qualifications

• 1–3 years of relevant experience in a client-facing role.
• Strong written and verbal communication skills.
• Ability to build professional relationships with customers and internal stakeholders.
• Familiarity with CRM systems (Salesforce preferred).
• Working knowledge of standard business applications (MS Office/Google Workspace).

Responsibilities

• Serve as the primary day-to-day contact for assigned client accounts, building trusted relationships through proactive communication and service excellence.
• Manage transactional, high-volume customer interactions for maintained accounts.
• Support client retention through renewals, contract discussions, and ongoing account planning activities.
• Conduct regular client touchpoints to review service performance and identify opportunities to improve the customer experience.
• Coordinate with operations and sales to ensure successful service delivery and timely issue resolution.

Skills

Communication skills

Customer relationship management

Organizational skills

CRM experience

Education

Technical or Business degree or equivalent

Tools

Salesforce

Job description

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry

McKinstry is looking for an Associate Account Manager to join our Service WA division in Seattle, WA. The Associate Account Manager (AAM) serves as a trusted point of contact for a portfolio of maintained clients, ensuring a positive customer experience through proactive communication, responsive support, and consistent account stewardship. This role is responsible for building strong client relationships, addressing customer questions and needs, and guiding clients through contract renewals, service planning and personalized account management. Working closely with Operations and Sales teams, the AAM helps clients maximize the value of their partnership with McKinstry while identifying opportunities to enhance service delivery and support long-term account growth. The AAM develops foundational relationship management, customer retention, and business development skills in preparation for future Account Manager or Account Executive opportunities. Additional responsibities may include:

• Serve as the primary day-to-day contact for assigned client accounts, building trusted relationships through proactive communication, responsiveness, and service excellence.
• Manage transactional, high-volume customer interactions for maintained accounts.
• Support client retention efforts by guiding customers through service agreement renewals, contract discussions, and ongoing account planning activities.
• Conduct regular client touchpoints to review service performance, address concerns, and identify opportunities to enhance customer experience.
• Identify opportunities to expand McKinstry's service offerings within existing accounts and collaborate with Account Managers and Account Executives to pursue growth strategies.
• Coordinate with operations, project teams, and technical service professionals to ensure successful delivery of services and timely resolution of customer needs.
• Advocate for clients by facilitating communication across internal teams and ensuring customer commitments are met.
• Assist in the development and execution of account strategies designed to improve client satisfaction, retention, and long-term account growth.
• Monitor account health, customer feedback, and service performance metrics to proactively identify risks and opportunities within assigned accounts.
• Develop expertise in McKinstry's Mobile Service offerings, industry solutions, and account management best practices to effectively advise and support clients.
• Collaborate with Account Managers, Account Executives, and technical teams to deliver an integrated and consistent customer experience across all service interactions.
• Maintain accurate account records and client engagement activities to support effective customer relationship management and account planning.

Perform other related duties as assigned.

What You Need to Succeed at McKinstry

• 1-3 years of relevant experience.
• Strong written and verbal communication skills for internal and external interactions.
• Ability to build and maintain professional relationships with customers and internal stakeholders.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Client-focused mindset with interest in learning account management and sales fundamentals.
• Experience in client-facing, customer service, sales, or operations role preferred.
• Familiarity with CRM systems (Salesforce preferred).
• Working knowledge of standard business applications (Microsoft Office, Google Workspace, Teams, Outlook, PowerPoint, Excel).
• Technical degree, Business degree, or equivalent combination of education and relevant work experience.

PeopleFirst Benefits

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• "Building Good" paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.

The pay range for this position is $26.83 - $43.85 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is non-exempt and will be paid hourly. Base pay information is based on market location. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.