Client Service Associate — Growth & Training Path

Paychex; City of Rochester (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is hiring for a customer service role in the United States. Under guidance, you will provide service for a Paychex product, aiming to resolve claims and inquiries in line with Paychex policies.

The position involves assisting clients via phone, email, chat, and other channels, while building product knowledge. You will use systems like HRIS, Salesforce, Flex, Core Advanced, and ORS, perform data input with strong prioritization, and document all interactions.

Qualifications

• Associate's Degree preferred.
• Work schedule: 9am–5:30pm.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Develops and maintains a basic working knowledge of a single Paychex product.
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Performs data input, maintaining strong prioritization and organization.
• Documents all interactions.

Skills

Customer service

Phone support

Data entry

Education

Associate's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is hiring for a customer service role in the United States. Under guidance, you will provide service for a Paychex product, aiming to resolve claims and inquiries in line with Paychex policies.

The position involves assisting clients via phone, email, chat, and other channels, while building product knowledge. You will use systems like HRIS, Salesforce, Flex, Core Advanced, and ORS, perform data input with strong prioritization, and document all interactions.