Client Success Associate — Legal SaaS

Legora; London (KY); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Legora is seeking a proactive Engagement Associate to support our Customer Success team, helping the world’s top law firms and corporates adopt and scale Legora’s AI-native workspace. This hands-on role suits someone early in their career who cares about delivering excellent client experiences.

You may come from a law firm or a customer-facing SaaS background, and you’ll learn how modern legal teams leverage AI to transform their work.

Formación

• 1–2 years of professional experience in either: a law firm or a customer-facing SaaS role.
• Strong communication skills for presenting, explaining, and supporting clients.
• High attention to detail and strong organisational abilities.
• Growth mindset with a collaborative approach and problem-solving.
• Willingness to be in the office 5 days a week.

Responsabilidades

• Own and manage your own set of client accounts, developing relationships and ensuring adoption and satisfaction.
• Support senior Customer Success Managers on large enterprise clients, onboarding, training, and ongoing support.
• Help diagnose client issues, propose structured solutions, and build playbooks.
• Run regular check-ins, product enablement sessions, and success reviews.
• Monitor usage trends and health signals, raising risks and opportunities proactively.

Conocimientos

Client relationships

Communication skills

Organisational skills

Growth mindset

Collaborative approach

Descripción del empleo

Legora is seeking a proactive Engagement Associate to support our Customer Success team, helping the world’s top law firms and corporates adopt and scale Legora’s AI-native workspace. This hands-on role suits someone early in their career who cares about delivering excellent client experiences.

You may come from a law firm or a customer-facing SaaS background, and you’ll learn how modern legal teams leverage AI to transform their work.