Client Success Associate

Stadium Scene; New York (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

Stadium Scene in New York is seeking an on-site, entry-level customer-facing role designed for individuals who enjoy direct interaction with clients, members and onsite coworkers. You will meet with clients, understand their needs, and communicate effective solutions while coordinating internal teams for next steps.

The position emphasizes face-to-face engagement and relationship building in a fast-paced environment.

Qualifications

• A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment.

Responsibilities

• Meet with or assist clients directly
• Understand client needs and communicate solutions
• Coordinate internal resources and next steps
• Track feedback and relationship activity

Job description

Key areas of responsibility

• Meet with or assist clients directly
• Understand client needs and communicate solutions
• Coordinate internal resources and next steps
• Track feedback and relationship activity

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A good starting point for someone who is: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.