Client Success Advocate — Post-Launch Growth & Retention

Material Bank; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Gym membership packages

Paid time off

Team-building events

Job summary

Material Bank is seeking a Client Success Associate in Miami, FL to own post-launch relationships with sellers. You will ensure their success and retention through driving product adoption and proactively preventing churn.

The right candidate will have 2+ years in customer success and be skilled at interpreting data to guide decisions. Enjoy competitive benefits and the chance to work in a fast-paced team environment.

Qualifications

• 2+ years in customer success, account management, or a customer-facing role.
• Ability to read account health and usage trends.
• Exceptional written and verbal communication skills.

Responsibilities

• Own post-launch account health for a book of sellers.
• Drive product adoption and usage.
• Prevent churn proactively by monitoring health signals.

Skills

Customer success

Account management

Data analysis

Communication

Proactivity

Organization

Tools

Salesforce

Zendesk

Intercom

Job description

Material Bank is seeking a Client Success Associate in Miami, FL to own post-launch relationships with sellers. You will ensure their success and retention through driving product adoption and proactively preventing churn.

The right candidate will have 2+ years in customer success and be skilled at interpreting data to guide decisions. Enjoy competitive benefits and the chance to work in a fast-paced team environment.