Post-Launch Client Success Specialist

Commas; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Paid holidays

Miami office

Team events

Company swag

Job summary

Commas is seeking a Client Success Associate to own the post-launch relationship for a book of sellers, focusing on health, adoption, and retention. You’ll read account health from data, prevent problems, and scale programs like onboarding nudges, webinars, and lifecycle campaigns to help sellers succeed on Commas.

This in-person role in Miami, FL requires a service mindset, data fluency with GMV trends, and strong communication.

Qualifications

• 2+ years in customer success, account management, or a customer-facing role - ideally at a B2B, SaaS, or fintech/platform company.
• A relationship-builder with a service mindset - you genuinely enjoy helping people succeed and can build trust quickly.
• Comfortable with data - able to read account health, usage, and GMV trends and act on them.
• Exceptional written and verbal communication - clear, calm, and credible with sellers and internal teams alike.
• Proactive and high-ownership - you get ahead of problems instead of waiting for tickets, and you thrive in a fast-paced environment.
• Organized and detail-oriented - able to manage a book of accounts without letting anything slip.
• A bias toward building repeatable systems, not just one-off saves.

Responsibilities

• Post-launch account health for a book of sellers - adoption, engagement, satisfaction, and retention from go-live onward.
• Product adoption and usage - make sure sellers are using the right features, getting value, and building their business on Commas.
• Proactive churn prevention - monitor health signals and GMV/usage trends, get ahead of at-risk accounts, and run save plays before a seller disengages.
• Health reviews and check-ins - structured touch points for your named accounts and lighter, scaled coverage for the long tail.
• Growth signals - flag upsell and cross-sell opportunities and route them to the right internal owner.
• Scaled and lifecycle programs - onboarding nudges, education, webinars, and lifecycle campaigns that extend success to every seller, not just the top tier.
• The voice of the seller internally - coordinate escalations with Support and Risk, and feed recurring pain points back to Product.
• Clean handoffs - receive launched accounts and route technical or complex issues to the right team.

Job description

Commas is seeking a Client Success Associate to own the post-launch relationship for a book of sellers, focusing on health, adoption, and retention. You’ll read account health from data, prevent problems, and scale programs like onboarding nudges, webinars, and lifecycle campaigns to help sellers succeed on Commas.

This in-person role in Miami, FL requires a service mindset, data fluency with GMV trends, and strong communication.