Miami-Based Customer Success Specialist: Onboarding & Growth

FF Inc; Miami (FL); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Hands-on training & coaching

Career growth opportunities

Collaborative team environment

Job summary

FF Inc in Miami, FL is hiring a Customer Success Representative to be the primary contact for clients, helping them onboard, resolve issues, and maximize value from our products.

You will guide customers through setup, provide proactive support, and collaborate with teammates to improve processes and customer experiences.

This full-time role offers hands-on training, opportunities for growth into senior roles, and a collaborative team environment.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, patient, and able to support diverse customers.
• Strong problem-solving and multi-tasking abilities.
• Basic computer literacy and CRM navigation.
• Experience in customer success or related roles is a plus but not required.
• Highly organized and reliable with attention to detail.
• Positive attitude in busy situations.

Responsibilities

• Be the main contact for customer questions and ongoing support.
• Help customers onboard, set up, or activate services.
• Understand needs and guide through best practices.
• Follow up to ensure satisfaction and product value.
• Troubleshoot issues and escalate when needed.
• Maintain accurate records of interactions and progress.
• Collaborate with team to improve customer experience.
• Identify opportunities for expansion or additional support.

Skills

Strong communication

Customer-focused

Problem solving

CRM basics

Organized

Team player

Tools

CRM systems

Job description

FF Inc in Miami, FL is hiring a Customer Success Representative to be the primary contact for clients, helping them onboard, resolve issues, and maximize value from our products.

You will guide customers through setup, provide proactive support, and collaborate with teammates to improve processes and customer experiences.

This full-time role offers hands-on training, opportunities for growth into senior roles, and a collaborative team environment.