Enterprise Customer Success Leader — Growth & Retention

Biscayne Staffing; Miami (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Biscayne Staffing is seeking a Senior Customer Success Manager to manage a portfolio of strategic enterprise clients in a technology environment. This role focuses on driving adoption, retention, and growth through executive-level engagement and data-driven decision making.

You will partner with sales, product, and support teams to ensure customer success and renewal outcomes while identifying expansion opportunities across multiple business units.

Qualifications

• 5+ years in Customer Success, Strategic Account Management, or similar client-facing role in B2B SaaS/tech.
• Experience handling complex enterprise relationships with multiple stakeholders.
• Proven track record in retention, renewals, expansion, upsell or cross-sell.

Responsibilities

• Manage and grow relationships across a portfolio of enterprise accounts.
• Develop account strategies focused on retention, adoption, and growth.
• Build relationships with executive-level stakeholders.
• Lead business reviews to assess goals, performance, and opportunities.
• Identify risks and create action plans to improve outcomes and retention.
• Spot opportunities for expansion and new business across units.
• Collaborate with Sales, Product, Marketing, Support, and CX teams.

Skills

Enterprise Accounts

Customer Retention

Stakeholder Management

CRM Systems

Data Analysis

Presentation Skills

Strategic Planning

Upselling/Cross-selling

Travel (US)

Education

Bachelor's degree in Business/Related

Tools

CRM platforms

Job description

Biscayne Staffing is seeking a Senior Customer Success Manager to manage a portfolio of strategic enterprise clients in a technology environment. This role focuses on driving adoption, retention, and growth through executive-level engagement and data-driven decision making.

You will partner with sales, product, and support teams to ensure customer success and renewal outcomes while identifying expansion opportunities across multiple business units.