Client Success Manager (10 AM - 7 PM Shift)

Paycom; Grapevine (TX); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Industry-leading pay

Paid time off

401(k) with matching

Employee stock purchase program

Financial wellness tools

Paid family leave

Pet insurance

Identity protection plan

Caregiver benefits

Mental health benefits

Learning & development

Job summary

Paycom is seeking a Client Success Manager (Paycom Specialist) to manage a portfolio of new and long‑term clients, ensuring maximum value from Paycom tools and delivering world‑class customer service. You will serve as a configuration expert across Paycom modules and drive ROI for client accounts.

This role emphasizes payroll accuracy, proactive client outreach, change management, and ongoing training. Eligible to work in the United States with base salary starting at $85,000; benefits include

Job description

This position is not eligible for sponsorship and Paycom is unable to support an optional or curricular practical training (OPT/CPT) program. Paycom is interested in every qualified candidate who is eligible to work in the United States.

Why Join Paycom?

Are you prepared to make an impact at a leading software company in one of the fastest-growing industries? Our Client Success Managers (internally known as Paycom Specialists) are truly at the core of our success. This role is pivotal in empowering Paycom clients to maximize our automated software, using your expertise to fuel their growth, foster long-term partnerships and deliver world-class customer service.

When You Win, We Win

• Qualified candidates must be eligible to work in the United States. This position is not eligible for sponsorship.
• Lucrative compensation package that includes a base salary starting at $85,000
• Achievement recognition program
• $1-per-pay-period health insurance

Responsibilities

• Manage a portfolio of new and long-term clients, ensuring maximum value and ROI from Paycom tools through strategic account management and proactive client outreach.
• Serve as a configuration expert and subject matter expert across all Paycom modules, providing comprehensive client support and troubleshooting.
• Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI.
• Drive client adoption of Paycom software, services and new features through effective change management strategies and partnerships.
• Coordinate with internal departments to resolve client projects, enhance employee usage and maintain overall client health.
• Ensure 100% accuracy in payroll processing for all assigned accounts.
• Continuously enhance software knowledge, stay updated on relevant legislation and complete required training programs to provide top-tier client support

Benefits To Empower You

• Industry-leading compensation
• Paid vacation, sick, bereavement, holiday and personal days
• 401(k) with matching
• Employee stock purchase program
• Financial wellness tools
• Paid family leave programs
• Pet insurance
• Identity theft and privacy protection plan
• Caregiver specialist and family-forming benefits
• Mental health and well-being benefits
• Award-winning learning and development programs