Client Success & Accounts Specialist

Crane Worldwide Logistics; Irving (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (17 days)

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Referral Bonuses

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics in the United States seeks a detail-oriented Customer Service / Account Specialist to support client relationships, resolve conflicts as issues arise, and assist the account manager with invoicing and receivables for the account.

You will work with the project team to maintain up-to-date account status, ensure processes are followed, and communicate capabilities and services to the client while analyzing reports and driving corrective actions.

Qualifications

• BA in Business Administration or four years related experience.
• Strong Excel and office software proficiency.
• Excellent written and oral communication skills.

Responsibilities

• Works directly with client on conflict resolution as issues arise.
• Works with account manager to process invoices and account receivables for the account.
• Maintains knowledge of account status with project team at all times.
• Ensures processes and procedures are followed and supports process improvement.
• Communicates company capabilities and service to the client.
• Reports analysis, trending and corrective actions.

Skills

Conflict resolution

Invoicing

Account status tracking

Communication

Teamwork

Initiative

Stress management

Process improvement

Client relationship management

Education

BA in Business Administration

4 years related experience

Tools

Excel

Word

PowerPoint

Job description

Crane Worldwide Logistics in the United States seeks a detail-oriented Customer Service / Account Specialist to support client relationships, resolve conflicts as issues arise, and assist the account manager with invoicing and receivables for the account.

You will work with the project team to maintain up-to-date account status, ensure processes are followed, and communicate capabilities and services to the client while analyzing reports and driving corrective actions.