Client Style Advisor - Bal Harbour Shops

Stella McCartney; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee discount

Maternity/paternity enhanced

Volunteer and Birthday leave

Employee referral bonus

Financial Wellbeing Support Services

Job summary

Stella McCartney in Bal Harbour, FL is seeking a customer-focused Sales Consultant to act as a brand ambassador in-store. You will deliver exceptional service, meet sales targets, maintain product knowledge, handle client inquiries, and keep visual presentation to the highest standards.

Bi-lingual English/Spanish is a plus; experience in luxury retail and clienteling is preferred; join a team committed to ethical fashion and inclusive, premium service.

Qualifications

• Excellent communication skills with a customer focus.
• Luxury brand or outlet sales experience preferred.
• Face-to-face customer service experience required.

Responsibilities

• Provide excellent service while adhering to brand standards.
• Achieve daily, monthly and annual sales targets.
• Demonstrate knowledge of sales techniques like cross-selling.
• Maintain knowledge of products, trends and collections.
• Handle customer complaints to customer and company satisfaction.
• Maintain presentation and adhere to uniform and grooming standards.
• Support stock replenishment and merchandise presentation.
• Assist with shipments, transfers, and biannual inventories.
• Follow PCI compliance, security, and health and safety policies.

Skills

Excellent communication

Clienteling

Sales experience

Face-to-face service

Bi-lingual English/Spanish

Team player

High-pressure adaptability

Product knowledge

Job description

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.

Overview

You will act as an ambassador for the brand in our Bal Harbour, FL store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

Your Mission

• Provide excellent service through continued commitment to our service values and standards.
• To know and achieve your, and the store's daily, monthly and annual sales targets.
• Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
• Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
• Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.
• Understand all policies, procedures and compliance.
• To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
• Presentation must be in line with company's uniform and grooming standards.
• Understand and align with PCI compliance policy and regulations, consistently.
• Adheres to Security and Health and Safety regulations.
• To replenish stock and maintain high standards of merchandise and product presentation.
• Maintain your designated ‘area of pride'
• Support the store with cycle counts and during biannual inventories
• Support with the processing of shipments and transfers, in line with the relevant procedures.
• Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.

Your Talent

• Excellent communication skills. Bi-lingual in English and Spanish a plus, but not required.
• Sales Experience ideally within a luxury brand and/or outlet retail.
• Experience in a customer service role with face-to-face customer contact.
• Ability to adapt to frequent change and a high-pressure environment
• Ability to initiate contact and communication effectively
• Motivated by being a great teammate with a common goal
• Strong Clienteling skills and experience

Reward

Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.

• Employee discount
• Maternity/paternity enhanced
• Volunteer and Birthday leave
• Employee referral bonus
• Financial Wellbeing Support Services

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine. #MD1