Client Style Advisor - Cost Mesa

Stella McCartney; Costa Mesa (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Employee discount

Exclusive staff sales and sample sales

Flexible working/core hours

Maternity/paternity enhanced

Fitness membership (Classpass) and on‑

Onsite yoga

Volunteer and Birthday leave

Employee referral bonus

Financial wellbeing services

Job summary

Stella McCartney in Costa Mesa, CA is seeking a Sales Consultant to deliver exceptional service and uphold our luxury brand standards. You will help customers, share product knowledge, and drive sales while maintaining the store's presentation and policies.

The role emphasizes clienteling, multitasking with inventories and shipments, and working with on-brand values. Fluency in English is standard; Spanish is a plus.

Qualifications

• Excellent communication skills required.
• Experience in luxury brand retail is preferred.
• Strong customer service background with face-to-face interaction.
• Ability to adapt to a fast-paced, high-pressure environment.
• Experience in clienteling and building customer relationships.
• Fluency in English; Spanish a plus.

Responsibilities

• Provide exceptional service to customers while upholding Stella McCartney standards.
• Assist customers with product knowledge, cross-selling, and achieving sales targets.
• Maintain up-to-date knowledge of current products, trends and collections.
• Handle customer complaints and resolve issues to the satisfaction of customers and company.
• Assist with stock replenishment, shipments, and biannual inventories.
• Support with store operations and ensure adherence to policies and procedures.

Skills

Communication skills

Bilingual (ENG/ES) a plus

Luxury retail experience

Face-to-face customer service

Adaptability under pressure

Proactive communication

Team player

Clienteling experience

Job description

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.

Overview

You will act as an ambassador for the brand in our Costa Mesa, CA store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

Your Mission

Provide excellent service through continued commitment to our service values and standards. To know and achieve your, and the store's daily, monthly and annual sales targets. Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's. Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware. Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company. Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate. Understand all policies, procedures and compliance. To ensure that all relevant procedures and policies are understood. To carry out work according to those standards. Presentation must be in line with company's uniform and grooming standards. Understand and align with PCI compliance policy and regulations, consistently. Adheres to Security and Health and Safety regulations. To replenish stock and maintain high standards of merchandise and product presentation. Maintain your designated ‘area of pride' Support the store with cycle counts and during biannual inventories Support with the processing of shipments and transfers, in line with the relevant procedures.

Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.

Your Talent

• Excellent communication skills.
• Bi-lingual in English and Spanish a plus, but not required.
• Sales Experience ideally within a luxury brand and/or outlet retail.
• Experience in a customer service role with face-to-face customer contact.
• Ability to adapt to frequent change and a high-pressure environment.
• Ability to initiate contact and communication effectively.
• Motivated by being a great teammate with a common goal.
• Strong Clienteling skills and experience.

Pay Band

$24/Hour + Commissions

Reward

• Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.
• Employee discount
• Exclusive staff sales and sample sales
• Flexible working/core hours
• Maternity/paternity enhanced
• Fitness membership (Classpass) and onsite yoga
• Volunteer and Birthday leave
• Employee referral bonus
• Financial Wellbeing Support Services

Equal Opportunity

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

Company Culture

At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.

#MD1 If you want to join us but cannot see a vacancy that matches your expertise or your ambition right now, we would love to hear from you anyway! Stella McCartney is bold. Our mission is to bring conscience to the industry through our shared values and activist non-conformity. We are committed to make every action count; whether we are leading the way in sustainability or continuing to blur the lines through genderless collections that celebrate our free-thinking individuality, we are accountable for the impact that we have on planet earth and its people. Though our mission is progressive and changes the way the fashion industry works, we remain rooted by our family mindset and connected by a shared trust that inspires inclusivity as well as ground-breaking ideas. We celebrate the life of every member of our global tribe, from the next-gen changemakers pushing us forward to the female icons that have been the heart of our inspiration since 2001. Read more about our brand history here